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Liberty Wireless gets a makeover

Last week, I was checking in with our pay-as-you-go phone providers for some routine stuff. You know, updating reviews, getting info for future articles. Things like that. Anyway, much to my dismay, the Liberty website was down. It had a maintenance tag on it, so I knew they weren’t kaput, but it was a bit alarming that their website was nonoperational. They’re back now, though, and it seems they’re eyeing an easier customer experience.

As you can see, the simplicity is quite remarkable. You choose from a drop-down menu of phones — all of which you can view in greater detail if you so wish. Then you select one of their plans from another drop-down. And yes, you can get the details on that if you so wish. And finally you enter in some basic information to get your transaction started. They even accept PayPal!

While this is easy for newcomers, it doesn’t look so hot for existing customers. Then again, I’m not an existing customer, I’m just some blogger who likes to mine their site for information. So maybe it’s just harder on me, especially because when you click on “See plan details,” it comes up with one huge paragraph that I then have to parse for information.

The site is very raw, though, so I’m not sure they’re done with the redesign. There are currently only three phones and two plans listed, so we can expect some further improvements to the site.

8 Responses

  1. Paul Greene Says

    Thank you for the compliments. We just purchased liberty Wireless. We are going to make some major changes, many of which you already mentioned.
    We will emphasize customer service, ease of use and affordable prepaid color flip handsets. We welcome all suggestions, always.

    Paul Greene
    CEO


    Posted on February 20th, 2008 at 2:21 pm
  2. Dave Lashley Says

    I bought a Liberty Phone for my wife. I have hung in with Liberty over the years through thick and thin. Varying amounts of customer support have had me from singing their praises to pulling my hair out! It took over 9 months to port her phone number! I thought all that was behind us. Now I’m frustrated as ever, the website is useless to existing customers, I have not been able to “manage” my account for months as it was called some time ago. I can not check balances , add money or COMPLAIN as there is no way to contact Liberty customer service other than via the actual cell phone which my wife has. It now appears that I have been charged twice $20 and $25 taken within 2 days of each other for this months service. Sitting at my desk in work I cant find a number to call to speak to anyone! Googling found me this web site! Being British – Virgin Mobile is starting to look very attractive!


    Posted on March 19th, 2008 at 8:09 am
  3. Jim Says

    Liberty has on occasion double charge me for monthly services. Trying to correct the problem with rude and inept customer care reps is difficult as they refuse to let you speak to a supervisor when they don’t have an answer. Even now, just trying to pay my bill, which I normally do on line is impossible since their web site is down. A truly horrible company, and I am switching today,
    Jim


    Posted on March 27th, 2008 at 9:23 am
  4. Carlissa Smith Says

    Hello I have a liberty phone and need to pay the bill but i have no contact info and new page is confusing help please


    Posted on March 28th, 2008 at 12:33 pm
  5. Alec Says

    From my experience, Liberty Wireless Hell is not something you want to get involved with.

    Terrible support ..
    Good example of this is not even providing a support number on their web site. They dont want to seem to give the number out (866-810-8427) as they must be already totally swampled with requests..

    Good idea is to find another provider imho


    Posted on April 3rd, 2008 at 4:50 pm
  6. Lorna Says

    Paul Greene, It is very obvious that someone with a brain had just purchased this company. I have had Liberty for about 5 years, without issue, then last year, that’s all it was was issues, one after another, it was a nightmare. I did hang in hoping for a better class of people to answer the phone. People that can actually speak and understand English. And much to my surprise and delight, Paul Greene, they are not only Enlish speaking they are pleasant and courteous and most of all, the supervisor DOES get on the phone. I purchased a pin number that was expired, and Liberty did everything they could to assist, even went so far as to call the company that I purchased it from to help them figure it out. I applaud your standard of customer service and hope you can continue this uphill climb that the previous owner has made for you. As soon as you fix the website for existing customers and get the 2,000 minute plan back, things will be just perfect. Congratulations and Good luck with everything.


    Posted on November 7th, 2008 at 4:39 pm
  7. libertywirelesssucks!!!! Says

    LIBERTY WIRELESS HAS ABSOLUTELY SUCKED FOR AT LEAST THE PAST 18 MONTHS. DON’T USE THEM!!!! THEY HAVE HAD 2 SYSTEM ‘UPGRADES’ IN THE PAST 18 MONTHS AND CONTINUE TO RENDER THEIR SUBSCRIBERS HELPLESS. CUSTOMER SERVICE NOW SPEAKS ENGLISH, BUT STILL DISCONNECTS CUSTOMER SERVICE AND REFUSES TO RESOLVE THEIR INTERNAL ISSUES AND INSTED RENDERS THEIR CUSTOMERS WITH USELESS CELL PHONE SERVICE. THEY NO LONGER ALERT A PERSON BEFORE THEY DISCONTINUE SERVICE, WEBSITE DOES NOT WORK TO VERIFY MINUTES, THEY WILL NO LONGER PROVIDE DETAILED USAGE MINUTES (SO THEY BASICALLY TELL YOU THAT THE MINUTES, WHETHER THEY ARE OR NOT, ARE USED AND CUT OFF THE PHONE WITHOUT LETTING THE PERSON KNOW), AUTOMATIC PAYMENTS DON’T WORK – THEY DON’T AUTOMATICALLY KEEP YOUR SERVICE RUNNING AFTER HAVING YOUR CREDIT CARD INFORMATION ON FILE. WHAT A SCAM!!! INFERIOR SERVICE, INFERIOR COMPANY. HORRIBLE, HORRIBLE, HORRIBLE!! DON’T BUY THEIR LAME EXCUSES, THEY AREN’T DOING ANYTHING ABOUT FIXING EVERYTHING THAT IS VERY BROKEN WITH THEIR SERVICE.


    Posted on December 26th, 2008 at 10:08 am
  8. Nancy Says

    Libert Wireless in a word is PATHETIC !!
    The phones are JUNK I haven’t had one that works yet. I’m now on my 4th one and calls actually work well if my minutes haven’t been cut short or my service disconnected. It’s a camera phone that I can’t send pictures or receive pictures on nor can I receive any text messages other than one that Liberty Wireless sends me telling me I can’t receive photos. OMG Liberty thats a text u just sent me telling me no photos ?? What is that about ?? I can send text messages though and that makes it all the more annoyoing.
    My 1st phone came defective the replacement phone I wasn’t satisfied with because it didn’t work at my home or in the town I live in.so now # 2 phone SUCKS. I go online again n purchase the Samsung A600 which Liberty has as available in their dropdown bar so I pay for it n receive a Motorola V276 or something which comes cracked n in poor condition (it actually broke in 2 pieces while I was on a call n would ring with one end of it dangling at my chin) I call n tell them I want what I paid for and even talk to a supervisor (SHOCK)(John) that assures me I will be sent the Samsung A600 n it will come hot which means I won’t have to call them it will be ready for me to make calls with when it comes because I explain to him how upset I am with their disgusting service in all aspects to include very unpleasant customer service when u can actually get through to them JUNK phones Horrible service and lie after lie after lie, I’m talkin to u Stella n John u will call me right yeah. They sent me another Motorola n I’ve already told u how awful it is.
    I don’t have the effort to waste anymore of my time to tell u of the many phone calls I have placed which was nothing other than unpleasant and dreadful but for those of u with the time here is a few of Liberty Wireless phone numbers- 1-888-919-7692 or 1-866-810-8427 or 1-866-703-2820 n a couple of the supervisors names r Stella or John which will both tell u lie after lie n be of NO HELP AT ALL.
    Paul Greene dude I think ur a rip-off artist n ur business is hideous u should b ashamed n Lorna response #6 above I think ur screwin Paul Greene n he’s screwin all the rest of us.
    Final thoughts:
    Karma is a wonderful thing !!


    Posted on January 17th, 2009 at 5:18 pm

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