Comments on: HarperCollins and kajeet team up for Mackenzie Blue promo http://www.prepaidreviews.com/blog/kajeet/harpercollins-and-kajeet-team-up-for-mackenzie-blue-promo-35802/ Thu, 09 Feb 2012 06:13:29 +0000 hourly 1 http://wordpress.org/?v=3.3 By: CHK http://www.prepaidreviews.com/blog/kajeet/harpercollins-and-kajeet-team-up-for-mackenzie-blue-promo-35802/comment-page-1/#comment-92986 CHK Tue, 14 Jul 2009 19:57:12 +0000 http://www.prepaidreviews.com/blog/?p=2190#comment-92986 ALERT ALERT BEFORE YOU ORDER THIS PHONE READ THIS !!!!! I am sure that the great people at Kajeet will remove this entry from this Blog as soon as it gets posted. This is the first time I have ever submitted a blog or response about a company but I feel like other people should know about the problems I am having with Kajeet and their failure to resolve the problem. It started when I order the phone and was promised a deliver date if I paid extra for shipping and it didn’t show up as promised. When I tried to use the tracking number they gave it didn’t work. Instead of them trying to solve the problem I got “Sorry that is all we can do”. I had to call FedEx on my time to find the shipping info. I was able to find a retail store that still had 2 phone for sales. We purchased them both and Friday night activated the phone. It said it would take 4 hours. After 4 hours we called and they said there was nothing they could do and to give it till Saturday. I called Saturday and still got “Sorry that is all we can do”. After getting a supervisor on the phone and explaining to her the problem, I still got “Sorry that is all we can do”. I told her I had a second phone and said I would be willing to activate that phone. We did and we were able to get a phone number. I told her I wanted the GPS service and she informed me to wait till Sunday to order it. I did as was instructed and on Sunday no GPS service. When I called on Monday Amber told me she would deactivate the service and reactivate it and to give it 4 hours and it would work. After 4 hours when it didn’t and I was forced to call back, I was told by an employee and also the supervisor that it would take 24 hours to activate GPS. So by Amber doing what she did she delayed the process even longer. The manager, Stephanie once again gave me “Sorry that is all we can do” and in 24 hours it should work. 24 hours later, it still isn’t working and I when I called they said it would be escalated to another department which is going to take 24 to 48 hours. I would have been better off buying a phone from one of the majors and paying the price. I guess customer service is dead in this country but the one thing that lives on is “you get what you pay for”. ALERT ALERT

BEFORE YOU ORDER THIS PHONE READ THIS !!!!!

I am sure that the great people at Kajeet will remove this entry from this Blog as soon as it gets posted. This is the first time I have ever submitted a blog or response about a company but I feel like other people should know about the problems I am having with Kajeet and their failure to resolve the problem.

It started when I order the phone and was promised a deliver date if I paid extra for shipping and it didn’t show up as promised. When I tried to use the tracking number they gave it didn’t work. Instead of them trying to solve the problem I got “Sorry that is all we can do”. I had to call FedEx on my time to find the shipping info.

I was able to find a retail store that still had 2 phone for sales. We purchased them both and Friday night activated the phone. It said it would take 4 hours. After 4 hours we called and they said there was nothing they could do and to give it till Saturday. I called Saturday and still got “Sorry that is all we can do”.

After getting a supervisor on the phone and explaining to her the problem, I still got “Sorry that is all we can do”. I told her I had a second phone and said I would be willing to activate that phone. We did and we were able to get a phone number. I told her I wanted the GPS service and she informed me to wait till Sunday to order it. I did as was instructed and on Sunday no GPS service. When I called on Monday Amber told me she would deactivate the service and reactivate it and to give it 4 hours and it would work. After 4 hours when it didn’t and I was forced to call back, I was told by an employee and also the supervisor that it would take 24 hours to activate GPS. So by Amber doing what she did she delayed the process even longer. The manager, Stephanie once again gave me “Sorry that is all we can do” and in 24 hours it should work.

24 hours later, it still isn’t working and I when I called they said it would be escalated to another department which is going to take 24 to 48 hours. I would have been better off buying a phone from one of the majors and paying the price. I guess customer service is dead in this country but the one thing that lives on is “you get what you pay for”.

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