Comments on: Sprint ditches “problem” customers http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/ Wed, 08 Feb 2012 13:36:05 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Sprint rushes to new MySpace Mobile | Going Cellular http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/comment-page-1/#comment-3626 Sprint rushes to new MySpace Mobile | Going Cellular Fri, 14 Dec 2007 14:34:30 +0000 http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/#comment-3626 [...] 2005. So, in an addition to drop a few extra pounds and prepare to come back onto the scene, they dropped their “problem” customers and picked a new marketing direction. They’re focusing on data services, so it makes sense [...] [...] 2005. So, in an addition to drop a few extra pounds and prepare to come back onto the scene, they dropped their “problem” customers and picked a new marketing direction. They’re focusing on data services, so it makes sense [...]

]]> By: Sprint immediately back in our bad graces | Prepaid Reviews http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/comment-page-1/#comment-134 Sprint immediately back in our bad graces | Prepaid Reviews Wed, 11 Jul 2007 15:13:02 +0000 http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/#comment-134 [...] we were ticked at Sprint for what we thought was heartlessly dropping some of its customers. It was a great bandwagon while [...] [...] we were ticked at Sprint for what we thought was heartlessly dropping some of its customers. It was a great bandwagon while [...]

]]> By: Steve http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/comment-page-1/#comment-115 Steve Tue, 10 Jul 2007 13:15:11 +0000 http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/#comment-115 Thanks for the comment, Nate. I felt the same way as you did, until I read an article where Sprint justified the move. A story on it will be up later today, but let's just say for now that we're not talking about people who called customer service five times a month. Thanks for the comment, Nate. I felt the same way as you did, until I read an article where Sprint justified the move. A story on it will be up later today, but let’s just say for now that we’re not talking about people who called customer service five times a month.

]]> By: Nate http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/comment-page-1/#comment-112 Nate Mon, 09 Jul 2007 22:25:25 +0000 http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/#comment-112 I want to know the legality of Sprint's new "customer service" policy. In cutting the customer, is it contractually legal to require them to pay the early termination fees. Sprint, these are your customers. They are going to ask questions, and no matter how annoying it is or demanding of your business, it's really your job to help them. Ditch them if you want - but you're getting egg all over your face. I want to know the legality of Sprint’s new “customer service” policy. In cutting the customer, is it contractually legal to require them to pay the early termination fees.

Sprint, these are your customers. They are going to ask questions, and no matter how annoying it is or demanding of your business, it’s really your job to help them. Ditch them if you want – but you’re getting egg all over your face.

]]> By: Sprint’s subscriber purge part of larger picture | Prepaid Reviews http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/comment-page-1/#comment-108 Sprint’s subscriber purge part of larger picture | Prepaid Reviews Mon, 09 Jul 2007 16:18:43 +0000 http://www.prepaidreviews.com/blog/consumer-issues/sprint-ditches-problem-customers-34623/#comment-108 [...] we did not think that Sprint was dumping a few of its customers just for the heck of it. After all, it costs between $300 and $350 to recruit a new subscriber [...] [...] we did not think that Sprint was dumping a few of its customers just for the heck of it. After all, it costs between $300 and $350 to recruit a new subscriber [...]

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