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Complaints to the BBB on the rise

If you look through the user reviews in our pay as you go cell phone pages, you’ll see that many people have had such poor experiences that they’ve taken their case to the Better Business Bureau. It’s tough to gauge a trend from those reviews, of course, because the overwhelming majority of people write them to vent about bad experiences. But it does appear that complaints to the BBB are up from last year. While the banking sector saw the largest increase, the wireless industry also saw more customers submit complaints, up 2.1 percent from 2008. Thankfully, the cell phone industry does solve their complaints, at least to the satisfaction of the BBB, at a 97.4 percent rate. I still think that submitting a complaint to the FCC can be more effective in many cases.