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If you take a gander through our featured providers, and look through the user reviews, you’ll see a universal complaint about the prepaid industry: Poor customer service. Of course, this exists across the entire cellular industry, but it seems that prepaid customers get picked on a bit more. Many of the complaints regard outsourced customer service, long hold times, and poor resolutions. And that’s not even mentioning the calling rates, some of which are a bit high. But then you get to Page Plus, and you’ll see that they have far fewer complains than the rest of ‘em. But why? And how?

Posted in Page Plus on February 22nd, 2008
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