AT&T was the first major cellular operator to announce its third quarter results, and with good reason. They exceeded most analysts’ expectations, adding 2 million wireless customers for the quarter. Pertinent to our niche, 641,000 of them were prepaid, or 32 percent of the total. That’s particularly strong for AT&T, which isn’t known for its attractive prepaid plans. They did add a $60 unlimited talk and text plan, but that didn’t come until this month, so it wasn’t available for even one day of last quarter. With this new plan, combined with the normally expected sales boost in the fourth quarter, AT&T could see even bigger prepaid gains from October through December.

Posted in AT&T on October 23rd, 2009
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AT&T just got serious about unlimited prepaid. The company previously offered unlimited calling for $3 per day with its GoPhone service, but at roughly $90 per month it was far more expensive than competitors. Starting today, the plan will become more comprehensive and less expensive. The GoPhone unlimited plan will include unlimited voice, plus unlimited text, picture, and video messaging for $60.

Posted in AT&T on October 12th, 2009
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A little over a year ago, AT&T decided to remove its unlimited prepaid data option. It’s a service which attracted all types of users, but apparently AT&T wasn’t making enough off them. This becomes a bigger shame as we learn of AT&T rolling out more 7.2 Mbps networks. If only they had just raised the price to $25, or even $30, rather than completely eliminating it. Oh well.

Posted in AT&T on September 10th, 2009
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If that phone looks like nothing special, well, that’s the case. In fact, the entire point of the phone may be it’s complete lack of features. It’s the Pantech C180, and as Engadet Mobile tells us, it looks headed for AT&T. With a phone like that, which doesn’t even have a camera or access to EDGE data, we can only imagine it going to GoPhone. Unless AT&T plans on paying customers to take it on a two-year contract. Since that’s bloody unlikely, we’ll assume it will be one of those boxed-up prepaid phones you see at Wal-Mart, Target, and other retailers.

Posted in AT&T on August 27th, 2009
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One issue which deeply affects the prepaid cellular industry is the presence of mobile phone traffickers. While they’re not moving narcotics in and out of the country, they’re certainly undermining a system which has proven — if not beneficial, then at least preferable to consumers. Big box retailers like Wal-Mary have prepaid phone packages, which are normally very cheap. This is because the company subsidizes the cost in hopes that they make back the money as the user buys more minutes. However, when traffickers buy these packages and bulk, unlock them, and resell them for a profit, the carrier takes a hit. Enough hits, and the system goes kaput. We’ve seen a number of carriers take on these traffickers lately, the most recent of which is AT&T, which just won four injunctions against traffickers.

Posted in AT&T on July 14th, 2009
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A while back, we asked whether the iPhone can GoPhone. Ever since AT&T GoPhone eliminated their $20/month unlimited prepaid data plans back in November, the answer has been “kind of.” In that, you can probably get it to work, but that paying per kilobyte for a device like the iPhone just isn’t economical. However, there are some customers still grandfathered into the data plan. Among them is Erica Sadun of The Unofficial Apple Weblog. After receiving an odd text message from AT&T regarding iPhone upgrades and service, she found out that she might be out of luck come today.

Posted in AT&T on June 17th, 2009
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Once upon a time, AT&T GoPhone had the most attractive prepaid data plan in all the land. It was just $20 per mont for all you can eat data. AT&T soon realized, of course, that people were catching onto this steal, and decided that they weren’t making enough money off it. So they discontinued the plan. Earlier this year they introduced new data plans, but the news wasn’t good for prepaid users. The new system was to be on a per-KB basis, with Pick Your Plan customers afforded a couple of bundles, neither of which is particularly attractive. Yet given recent comments by Glenn Lurie, president of national distribution, it appears AT&T thinks prepaid data plans can fuel the industry.

Posted in AT&T on June 5th, 2009
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We kick off the week with some device news from AT&T GoPhone. It’s not nearly as cool as the Samsung a117, the full-QWERTY device AT&T announced last week. Instead, it’s the A167, an entry-level flip phone. Like most phones of its ilk, it features just a VGA camera and Bluetooth. The attractive part about this is the price, $70 without a contract. I wonder if this will show up in retail packs. It seems like the perfect phones: cheap, but with the camera and Bluetooth which might gain attention among other entry-level phones. You can get it at AT&T’s website.

Posted in AT&T on May 18th, 2009
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That there is the Samsung a117, a full QWERTY texting phone for AT&T GoPhone. It’s nice for prepaid customers to have a selection of full QWERTY phones, even if they’re not top of the line. As we heard from Virgin CEO Dan Schulman earlier, the best way to target prepaid customers is to hit those who talk and text heavily, leaving the data-heavy devices to the big players. A quick glance makes this seem somewhat like the Samsung Blackjack, just without all the fancy features. You can get it now at AT&T’s website for $99 contract-free.

From Engadget Mobile.

Posted in AT&T on May 12th, 2009
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When we first heard about AT&T’s unlimited prepaid plan, there wasn’t much in the way of specifics. We knew it was $3 per day and included unlimited voice minutes, and that it was being tested somewhere in Florida. On Friday the company made the official announcement that the AT&T GoPhone Unlimited will be available nationwide starting today (May 11). Like the Unlimited Talk option on GoPhone’s Pay As You Go package, the fee will only be charged on days you use the phone.

Posted in AT&T on May 11th, 2009
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We’ve seen a number of prepaid unlimited calling plans pop up over the past year or so. These have mostly been MVNOs of one type or another, or in the case of Cricket wireless and MetroPCS, regional carriers. The majors haven’t really gotten in on the action…until now. AT&T GoPhone is now testing an unlimited plan in “limited markets in Florida.” Details after the jump, but as a teaser: it’s cheaper than their current postpaid unlimited plan.

Posted in AT&T on May 1st, 2009
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MetroPCS really jumped out ahead of the pack in reporting their Q1 results, and with good reason. They added 684,000 customers, something to brag about these days. It was more than T-Mobile added total. Clearly, Metro won’t top AT&T any time soon. The nation’s second largest carrier added 1.2 million subscribers in the first quarter, so they’re still ahead of the game. Yet 325,000 of those were prepaid, a solid number. Yet that’s not as good as last year.

Posted in AT&T on April 24th, 2009
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How much do you think the above-pictured phone costs? If you’re willing to sign a contract and mail in a rebate form, it’s free. That’s nice. Not so much if you want it on prepaid, but given the looks it should probably clock in at under $100. It’s the Motorola EM330, a new music phone from AT&T. Along with the media player it features a 1.3 megapixel camera, Bluetooth, and microSD expansion. Unfortunately, the Go Phone price is $130, which might seem like a lot for a basic device. Still, if it’s a music device you seek it’s worth a look.

Via Electronista.

Posted in AT&T on March 18th, 2009
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This is not good news for AT&T GoPhone customers. According to a BlackBerry News tipster, AT&T is planning an exit strategy from their 2G network. Since many, if not most GoPhones operate on AT&T’s 2G spectrum, this could be particularly bad for non-contract customers. We learned earlier this year that AT&T had migrated its 2G network to a less optimal spectrum, and it appears that this latest management directive furthers this plan.

Posted in AT&T on February 17th, 2009
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It began with the removal of unlimited prepaid data form AT&T’s MEdiaNet plan. It’s now ended with the abolition of MEdiaNet altogether. AT&T has nixed their fancy-sounding media service in favor of a simpler, more straightforward data program. They’ve even gone and dropped some of the prices for postpaid customers. Engadget Mobile has a fact sheet on the new plans. There’s a prepaid option on there.

Posted in AT&T on January 26th, 2009
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It’s been a year and a half since AT&T acquired Dobson Communications. Since then, they were ordered to divest a number of their wireless licenses which overlapped with their acquisition. This included rural areas in Kentucky and Oklahoma. They did that, but the problem was that they apparently didn’t take enough measures to protect consumer privacy, failing to rid their own records of confidential consumer account information. So the Department of Justice has ordered they pay $2 million in a settlement. Bad AT&T.

Posted in AT&T on January 15th, 2009
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If you live in the Northeast and Texas, you might notice that AT&T GoPhone Pick Your Plan deals might be looking a bit different. That’s because the nation’s No. 1 carrier is experimenting with some new pricing schemes. Phone News has the scoop. As you’ll see in the table below, not a whole ton has changed on the surface, other than reducing the number of plans from five to four. However, the big changes come in the fine print.

Posted in AT&T on December 22nd, 2008
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It’s not quite Alltel, but AT&T will acquire Centennial Wireless, a regional provider with a rural focus. They cover the Midwest and Southeast regions. The deal will cost AT&T $944 million, but will bring them 1.1 million subscribers. It won’t give them more than Verizon-Alltel’s 80 some-odd million, but they won’t be far behind.

Posted in AT&T on November 10th, 2008
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Earlier this month we learned that AT&T will eliminate their $20 unlimited MEdiaNet option for Pay As You Go subscribers. Chris from Phone News came along and corrected a mistake, noting that this only applied to Pay As You Go subscribers, while my screenshot was taken from the Pick Your Plan screen. Well, as if it was an omen, AT&T has cancelled the $20 unlimited data plan for Pick Your Plan subscribers. That’s just no fun.

Posted in AT&T on October 15th, 2008
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Earlier this week, we learned that AT&T is discontinuing their $20 unlimited MEdiaNet option for Pay As You Go plans. This was a huge draw, since it was the best prepaid data option on the market. Word is that Pick Your Plan subscribers will still have the option, though Cell Guru claims that Pick Your Plan users will lose the $20 text and data bundles. I’ve yet to see corroboration for that, so take it with a grain of salt. The worst news, though comes from Howard Forum, where a user shares that AT&T is upping per-use text messaging to 20 cents each. In other words, it’s time to shut off text messaging if you don’t have a bundle.

Posted in AT&T on October 10th, 2008
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Update: As Chris points out in the comments, this only affects Pay As You Go customers. I inadvertently took the Pick Your Plan screen grab. Apologies.

Well, it was fun while it lasted. Just five months after we found out about AT&T’s unlimited MEdia Net prepaid plan, it’s going the way of the Dodo. Word comes from Phone News that the $19.99 monthly plan will no longer be an AT&T Go Phone option. The axe comes down on November 12th, putting an end to what has been deemed a “trial exercise.”

Posted in AT&T on October 6th, 2008
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Earlier this morning, we talked about Boost Mobile giving Gustav evacuees a break on roaming charges. That was mighty nice of them. We’re now hearing, via Phones Review, that AT&T offered 2,000 Go Phones to those who were evacuated from the area. This came with $15 in airtime, which amounts to 100 text messages. That is the preferred means of communication in disasters.

Posted in AT&T on September 2nd, 2008
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I caught this bit over at Consumerist, and thought it would be of interest to those of you who want to switch to prepaid, but are still stuck with a contract plan. This involves AT&T, so it will only work if you already have them, and are willing to switch to AT&T GoPhone prepaid service. Of course, you might have to be a master negotiator, like the person who wrote into Consumerist.

Posted in AT&T on August 4th, 2008
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It seems there’s a competition a brewin’ in the prepaid realm. The four major players are stepping up their game, as they’ve all enhanced their offering within the past eight or so months. AT&T is the latest one to give prepaid customers more. The Pay As You Go side of their offering has a new deal: Unlimited MEdia Net. Yes, that means subscribers on the Pay As You Go plan can have the same offering as those on the Pick Your Plan side. It’ll cost the same, too, which is $19.99 per month. This is a good thing in more ways than one for not just AT&T customers, but anyone who is looking for an unlimited data plan.

Posted in AT&T on May 2nd, 2008
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Back in December, AT&T GoPhone ran some ads which I thought were pretty misleading. They kept talking about unlimited talk and unlimited text, but in reality GoPhone is not unlimited. If you pay a dollar per day, yeah, it’s unlimited to other AT&T customers. But there’s no mention of that. Even in this press release I got today — talking about a new advertising campaign featuring Meatloaf and Tiffany — there is no mention of the conditions under which their “unlimited” plan is limited.

Posted in AT&T on April 10th, 2008
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We knew this was a problem for Tracfone. People would go into Wal Mart, Target, wherever they sell prepaid phone packages, and buy a bunch of prepaid phones. Then they take those phones to a shop, modify them, and resell them for a profit. So not only are they making money on another company’s product, but they’re denying that carrier the services that they expect to come from those prepaid phone sales. AT&T is losing millions off these transactions, so it’s doing the America thing: It’s suing the resellers.

Posted in AT&T on February 8th, 2008
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The rich just get richer. Yes, America’s No. 1 cell provider just wrapped up a stellar fourth quarter. As we headed into the holiday season, more and more people chose AT&T. Probably because of the iPhone. In any event, AT&T added 2.7 million customers in the fourth quarter. This is the greatest quarterly subscriber increase in U.S. wireless history. They added 2.4 million subscribers in the fourth quarter of last year.

Posted in AT&T on January 24th, 2008
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Openness. It’s going to be a buzzword in 2008. Carriers are trying to seem more consumer-friendly by making their networks seem more open to devices and applications. We saw this in late 2007 with Verizon’s announcement that they’d allow third-party phones and applications to be used on their network (though the phones still have to pass Verizon’s in-house muster). AT&T responded by saying that it has always allowed these kinds of devices on their network, so long as you had an AT&T SIM. Now they’ve taken it a step further, offering a SIM-only deal which allows you to keep your unlocked phone when you transfer to AT&T.

Posted in AT&T on January 22nd, 2008
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We’ve gotten a number of emails over the past few weeks asking why our AT&T GoPhone review doesn’t mention that they now have unlimited talk and unlimited text. At first, these emails were confusing. Since when did AT&T go the way of Cricket, MetroPCS, and Boost Unlimited? We browsed around AT&T’s GoPhone page, but found nothing of the sort.

But then, during a rare occasion where I was watching TV, I saw an AT&T GoPhone ad — incidentally, starring Norm MacDonald and Steve Buscemi — where they advertised unlimited talk and unlimited text. This threw me for a loop for a moment. Watch the commercial yourself and see what you think:

Posted in AT&T, Consumer Issues on January 3rd, 2008
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It seems everyone loves ringtones. Everywhere we go, we hear some song or another — though sometimes the sound quality is so poor we can’t make out which one. It’s to the point where we’ve been noticing in our user reviews that some people won’t sign up for a service based solely on the fact that they don’t offer a library of ringtones. AT&T, America’s most popular cell carrier, has announced the most downloaded ringtones of 2007.

Posted in AT&T, Ringtones on December 20th, 2007
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Uh oh. You mean someone already invented that? It seems someone already invented everything, including visual voicemail, a major feature of the iPhone — and one that doesn’t work if you unlock it and use it on, say, T-Mobile. Inventor Judah Klausner, though his patent-holding company Klausner Technologies Inc., is claiming patent on the innovation, and is now seeking damages from AT&T and Apple. The estimate: $360 million.

Posted in AT&T, iPhone on December 4th, 2007
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We figured this would happen, but now AT&T CEO Randall Stephenson has made it official: The company, along with Apple, will release a new, faster iPhone next year. This one will function on AT&T’s 3G network, which seems to be growing by the day. This is good news for those who decided to play the waiting game with the iPhone rather than rush out and get one of the first generation models. We wonder, though, how first generation buys will react, though, seeing an upgrade offered a year after the original device was released.

Posted in AT&T, iPhone on November 29th, 2007
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Traveling to Mexico? Now you can bring your AT&T GoPhone with you. The company announced this week that roaming will be available “as soon as subscribers enter Mexican territory.” It will be a seamless transition, and there will be no activation or special plans required. In addition, all features of your AT&T GoPhone will be available south of the border. This might prove convenient for Americans, as Mexico was the top international destination for U.S. travelers in 2006.

Posted in AT&T on November 16th, 2007
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If you’re an AT&T subscriber as well as a customer of Wachovia, SunTrust, Bancorp South, FirstBank, Synovus, Regions Financial Corp, America First Credit Union, or Arvest Bank Group, you’ll now be able to view your balances and conduct online bill paying right from your cell phone. The nation’s No. 1 wireless carrier has teamed with Firethorn Holdings and CheckFree in addition to these banks in order to brings its subscribers and added convenience. The application is set to be pre-loaded on all new handsets introduced by AT&T later this year. It can also be downloaded to over 30 of AT&T’s existing models.

Posted in AT&T on November 14th, 2007
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No, it’s not another antitrust deal. But the Department of Justice is requiring AT&T to ax some of its properties in seven markets in order to gain approval of their Dobson Communications acquisition. The given reason is that as it stands, there wouldn’t be adequate competition in some of the areas. These include Kentucky, Missouri, Oklahoma, Pennsylvania, and Texas. There is no word from AT&T on this ruling, but we have to figure that they’ll comply. We’re sure they were aware of such an issue arising at the time of purchase.

Posted in AT&T on October 31st, 2007
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AT&T has made a few small bits of news over the weekend, none worth 400-word diatribe. But certainly worth mentioning, nonetheless. First up is some behind-the-scenes news from their prepaid division (yay, prepaid news!). GoPhone will continue to be hosted by Ericsson, which has provided services for GoPhone for several years now. Three and a half years have been added to the deal, though we’re not sure how long the other deal was to last. Basically, Ericsson takes care of hosting, systems integration, day-to-day management, and “charging services,” which we take to mean billing. So if you’re satisfied with your GoPhone support now, you should continue that satisfaction.

Posted in AT&T on October 29th, 2007
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Bad news for everyone anxiously awaiting the rollout of AT&T’s MediaFlo broadcast TV service. It’s now been pushed back to early 2008. Originally slated to debut later this year, the service has run into a couple of bumps in the road. That should be expected. It’s tough to hold true to a timeline made back in February, especially when the service is as expansive as MediaFlo. The problem, though, is that the longer AT&T waits, the longer they fall behind. Verizon started offering MediaFlo-like services in March, so AT&T could end up being a year behind it’s biggest competitor.

[Reuters]

Posted in AT&T on October 26th, 2007
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Whoa! This is the first iPhone post all week! Imagine that. We almost went five whole days without mentioning something iPhone related. Oh, it’ll happen some day, we promise. Anyway, the news today is that roughly 250,000 out of the 1.4 million iPhones sold aren’t connected to the AT&T network. Yeah, we knew that there would be some degree of defection from the “exclusive” AT&T deal, but one in six is rather significant. The news comes right from Apple COO Tim Cook. We’re not sure if this means the figure is totally accurate, or if they’re spinning it for some reason or other.

Posted in AT&T, iPhone on October 25th, 2007
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We find antics like this kind of funny. At the annual Association of National Advertisers’ conference, there was a session about AT&T and its rebranding from Cingular. As it turns out, Cingular was the more favorably recognized brand. Go figure. This caused Kark Barnhart, managing director of Core Brand Communications, to opine that “They have not been able to transfer the positive equity from Cingular to AT&T, despite a massive marketing campaign. That’s a failure of epic proportions.” AT&T thinks that he’s missing the point.

Posted in AT&T on October 22nd, 2007
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AT&T subscribers have been waiting a long time for this. Over the past year or so, they’ve had to watch enviously as their peers who have Verizon and Sprint were able to download full songs right to their phones. Everyone knew it was coming. After all, how long could the nation’s largest carrier delay? The wait is over, though, as AT&T and Napster are working together on the carrier’s mobile music program. Now you can get tracks from Napster’s 4 million-song library right on your phone.

Posted in AT&T on October 22nd, 2007
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This is the kind of story we love to lead with. AT&T has announced that they’ll follow Verizon’s lead in offering prorated early termination fees, rather than forcing customers to pay a flat rate if they wish to leave their agreement prematurely. This may seem like a small concession by the telecommunications giant, but it’s really the least they could do. Flat-rate ETFs are one of the most unfair practices of a contract, and to see it go prorated is a small victory in our minds.

Posted in AT&T, Consumer Issues on October 17th, 2007
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Just a couple of quick hits to round out this marvelous week. First, AT&T lost their president and chief executive of their wireless division. Stan Sigman announced his retirement yesterday. It’s not known what effect this will have on the company, though Sigman is staying on to help his replacement, Ralph de la Vega, transition into the position. Sigman’s experience was invaluable, though. He started in the industry in 1965 with Southwestern Bell and helped it grow into a juggernaut. We’ll see if Mr. de la Vega helps make the wireless division less evil.

Posted in AT&T, Virgin Mobile on October 12th, 2007
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We just love it when a telecom loses in court. Not because we hate them (we pretty much do), but because they’re often trying to stifle the rights of its subscribers. This time it’s AT&T, and they were being tried for charging customers for calls made after their phone was stolen. See, normal, reasonable people would say: “Yeah, they should refund the charges. Sometimes it takes people a while to realize that their phone has been stolen.” AT&T, though, thought it appropriate to squeeze these customers for thousands in fraudulent charges. Many thanks to the California Attorney General for stepping and and making this situation right.

Posted in AT&T, Consumer Issues on October 11th, 2007
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Well, this is going to shake up the 700 MHz spectrum auction in January. AT&T, knowing that it would have to pay a premium if in a bid against fierce competitors like Verizon and Google, has struck a $2.5 billion deal with Aloha Partners. This is $2 billion less than the reserve bid set by the government, leaving AT&T plenty of money left over to take part in the auction. However, this move gives them a clear upper hand in their dealings. As much as we dislike AT&T in principle, they made a very astute move with this one.

Posted in 700 MHz spectrum, AT&T on October 10th, 2007
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The cell phone industry is abuzz this morning with AT&T’s new offering. Normally, we’d hold off on news like this, since it’s one of those heavily subsidized phones — to the tune of $150 for a two-year service agreement. However, we’d be remiss to neglect this device. It’s the Tilt, and people are starting to really talk about it, despite the price. We’ll share some specs after the jump.

Posted in AT&T, Prepaid Phones on October 5th, 2007
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Oh, AT&T, how we love bashing you. Thankfully, we’re not subscribers of theirs, or they might cut us off for it. Yes, AT&T announced a few days ago that it has the right to terminate customers that publicly criticize the company. This we kinda don’t understand from AT&T’s standpoint. If people complain about you, they’re probably thrilled to be out of that stifling contract. The news wasn’t taken that well by the public, though, which caused AT&T to recant. They say that they would only pursue those “promoting violence or peddling child porn.” Whatever, AT&T; we’re still sure that people wouldn’t mind if you allowed them to leave for a competitor.

Posted in AT&T, Sprint on October 3rd, 2007
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You know the company line by now: Third party applications will not be allowed on iPhones at this time, because of security fears. To the unread mind, this might seem like an acceptable excuse. As Steve Jobs himself said back in January: “You don’t want your phone to be an open platform. You need it to work when you need it to work. Cingular doesn’t want to see their West Coast network go down because some application messed up.” Some people still fought and griped, while others contentedly took Jobs’s statement to heart and didn’t think much about how limited their iPhones really are. A post we read in the New York Times Bits blog, however, allowed us to form a better understanding of what’s going on here. The gist: Third party apps exist elsewhere in the mobile world — even AT&T’s mobile world.

Posted in AT&T, iPhone on October 2nd, 2007
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Surprising that we didn’t catch this news until today. Usually if something comes across the wires late Friday afternoon we have it prepared for Monday morning. This one, though, only caught us recently. It appears that AT&T had a national outage of its messaging services for a bout three hours on Friday. It happened during business hours, so while many personal cell users weren’t too agitated by the outage, business users were a bit outraged. And we totally understand; they pay for the service, and a three-hour outage for all messages is quite burdensome.

Posted in AT&T on October 1st, 2007
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Well, we learned a number of things this morning. First, there’s a lawsuit pending against AT&T in West Virginia that is seeking class-action status. Second, we learned that there is, in fact, cell phone service in West Virginia. Finally, and this is the biggest shocker, we learned that there are at least 58,800 people living in the state of West Virginia. Our estimate was off by about 58,000. Anyway, the case regards a “roadside assistance fee” tacked onto each AT&T, then Cingular, bill without the consent of the subscriber. This is another reason to look through your cell phone bill every single month. Apparently, carriers think it’s okay to charge you for stuff you don’t want or need.

Posted in AT&T, Consumer Issues on September 28th, 2007
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Whatever one does, you can expect the other to mimic. So maybe AT&T isn’t trying to void the rules of the 700 MHz auction, but they certainly have a problem with the rules imposed by the FCC. Theirs, though, has no thing to do with open-access; it’s about the public safety provision attached to a block of the spectrum. It seems that AT&T isn’t so much in favor of the part of the rules that says bidders must reach a service agreement with public safety officials in advance of the auction. Failure to do so would preclude a company from bidding. AT&T thinks that this is “an extreme penalty.” We think not.

Posted in 700 MHz spectrum, AT&T on September 26th, 2007
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