Telus offers credits for text message spam

One of the residual effects of Bell and Telus charging for incoming text messages is that those who receive text message spam will theoretically be charged for it. One of the beauties of free incoming texts is that when you get an unwanted message, either from someone you know or some anonymous marketer, it doesn’t cost you anything. Now, though, not so much. Telus has stepped up to the plate somewhat, though. They’re offering customers a credit for any spam messages received.

When their new policy takes effect August 24, Telus customers should forward any spam messages to shortcode 7726, using the word SPAM in the body of the message. This creates an automatic adjustment, which puts this spam program above that used by carriers like Verizon, who make you call into customer service to receive your credit.

By all logic, Telus will be reviewing these messages to scan for abuse, so don’t think you can get away with getting credits for text messages your ex-boyfriend sends you. Still, knowing that you don’t have to pay 15 cents or blow one of your bundled messages when you see advertisements for cheap pharmaceuticals is at least a little nice.

One great line from this short article: “Telus said its wireless clients have never been required to pay for spam text messages.” Yeah, when you don’t charge your clients for incoming messages period, yeah, you’re probably not charging them for spam messages.

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One Response

1. Vek Says
   

   This still isn’t good enough.

   I’m a Telus subscriber, and I don’t see myself continuing once my contract is up. I have had people who use Rogers taunt me ever since this became an issue about how they’re going to send me numerous text messages as a funny way to bring up my bill. Now how do I control that? I can prevent unsolicited phone charges by not answering them, but how can I prevent these text messages? Even collect calls require your permission… these don’t.

   These uncontrollable charges weren’t in my contract when I signed up, but now I’m stuck in it.

   
   Posted on July 15th, 2008 at 4:17 pm

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