For those who use their phone a lot, you will notice some occasional text messaging problem, and this seems to be biggest issue with the Telus/Koodo network. Text messages can be slow, they often appear as failed to deliver although the receiver gets it in double.
I text about a hundred msgs a day and this problem occurs maybe once a week.

Six months after I joined, the charger for my KRZR became dysfunctional. The connection seemed to be very loose and it was no longer charging my phone properly. So I went to the store and they replaced it for free, as it is still under the 1 year warranty, no hassle.

Four months later, the replacement charger stops working as well. It appears to charge and de-charge the phone if you move the cord in the wrong way, another loose connection.
Something is definately wrong with the charger because they tried it on other Motorolas and the problem persists.

Not only that, but it seems that my Motorola KRZR is having speaker problems. Whenever I receive or make a call, there is a 30 second or so delay until I can hear anything. To remedy this, I have been using speakerphone and that works without problem.

So I brought my cell phone and the charger (again) to Koodo and they need to take in for repair. I’m stuck with a functional but lower grade loaner phone and an expected waiting time of up to 4 weeks to get my KRZR back. They also require a deposit to borrow the phone and another charge to transfer your phone information, contacts, etc on this loaner. There are no guarantees they can fix it. If anything, they will quote me with the estimated price for damages.

If they don’t replace or fix the damage for free, I am leaving.

My biggest complaint with Koodo is their lack of handset selection and slow customer service. Calling their reps is even worse, if you want to get anything settled it’s best to go in person.

I take very good care of my stuff but this phone can’t even last a year and Koodo can’t replace it right away. What a shame!

You are paying for cheaper service, so this is the cutback. Be warned.