Boost Mobile tops satisfaction survey

Yesterday we covered the most important issue in the latest J.D. Power and Associates survey. People are turning to monthly prepaid plans more and more frequently. Not only that, but they’re also utilizing them more, using 270 percent more minutes per month than pay-as-you-go customers. Here’s one part of the survey on which we did not report: Boost Mobile ranked highest in overall customer satisfaction. The other carriers who ranked highly: MetroPCS, Tracfone, Net10, Virgin Mobile, and T-Mobile.

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5 Responses

1. Agent Says
   

   Shock and Horror. That’s right, tracfone isn’t the worst, in fact, it’s vastly better than most, which, if you are familiar with cell phone, and carrier complaints, is odd. What it means to me is that there are designated individuals online, that make work of slagging tracfone. Sure every company, and service provider has issues, and problems, but we often don’t see the true magnitude of woes from up close.

   
   Posted on April 12th, 2011 at 12:44 am
2. Celia Says
   

   Oh c’mon @Agent, tracfone has problems with cs like all of the other carriers but they aren’t all THAT bad! You needn’t sound that surprised. True, there seems to be a very biased crowd here on prepaidreviews posting all kinds of nonsense.
   The service is decent and the options are affordable for low usage types.

   
   Posted on April 30th, 2011 at 7:54 am
3. BoostMobile8530 Says
   

   Nice job Boost! I have been with Boost for about 4 years and never had a problem.

   Sent from my BlackBerry® by Boost mobile

   
   Posted on May 4th, 2011 at 2:15 pm
4. m Says
   

   boost mobil is the worst customer service i ever deal. every time i call they yell at me. they say they will conect me with another representant 15 later the call fail. boost movil is SUCK.

   
   Posted on August 30th, 2011 at 5:56 am
5. John Says
   

   I have had great service from Boost until now since Sprint wants to cut off the IDEN Service which happens to have better coverage than Sprint and make everyone go to the Sprint Network. Customer Service isn’t much help anymore they just give you a run around I have contacted them more than a dozen times on a subject they promise me it will be taken care of but it never is. It just a lot of promises with NO action.

   
   Posted on March 8th, 2013 at 5:01 pm

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