Like many industries, males dominate in wireless. Also like many industries, that’s changing. It doesn’t happen overnight, but many executive positions are being filled by females nowadays. To celebrate this shift, FierceWireless has named their top women in wireless for 2009. They based their selections on “their accomplishments, their technical savvy, their leadership and perhaps most importantly, their influence on the industry.” One notable name among them is Kelly Owens St. Julian, chief service officer for Boost Mobile.

Customer service is no small matter, and St. Julian understands that. Not only has she taken ownership over the service the company provides to its over 4 million subscribers, but she has also helped cut the costs in the department by 20 percent. The article boasts that “Owens St. Julian believes that it’s important to provide a consistent customer experience, and that a personal connection with customers is key,” though I’m sure more than a few Boost customers would disagree with that sentiment.

Congratulations to Owens St. Julian and Boost for this recognition. It’s nice to see traditional gender walls falling these days.

Posted By : Joe
Posted at : July 28th, 2009 - 7:30 am
Filed under : Boost Mobile