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AT&T Go Phone Prepaid Cellphone Plan Review

Overview

AT&T, America's second largest wireless carrier, has maintained a high profile for its GoPhone prepaid service for many years. They offer a number of plans that can fit different consumers' needs and offer phone services at thousands of convenient nationwide locations, such as Walmart.

Pros: They have a wide selection of monthly plans that can serve the needs of heavy talkers and texters.

Cons: Smartphone choices are a little limited, and they are all pretty expensive.


Lowest Price Per Anytime Minute: $0.10  

Plans: AT&T Go phone has a wide range of options with both monthly unlimited plans for smartphones and basic phones as well as pay-as-you-go and international options. Unlimited plans for smartphones include unlimited voice and text messages and limited (or add-on only) data. These plans start at $25. Basic phone plans start t $2/day or $25/month with a range of limited and unlimited options. International minute add-ons and additional text/data packages are also available. Consumers can also pay per minute/text/MB as well. Read more about AT&T plans.  Read more about AT&T plans

Customer Service: AT&T GoPhone customer service can be reached via toll-free number seven days a week during limited hours. They also have a range of FAQ, video tutorials and troubleshooting resources on their site. You can also receive personalized help in-store. Read more about AT&T GoPhone Customer Service here.  

Free Nights: Yes. Nights are 9 p.m. - 6 p.m.  

Credit Check: None  

Free Weekends: Yes. Weekends are 9 p.m. Friday - 6 a.m. Monday    

Contract: None  

Daily Access Fee: No  

Payment Options: GoPhone offers nearly every payment option available. Minutes can be purchased on their website with a credit card, debit card, or electronic check, and autopay is available for stress-free refills. Credit/debit cards can be used to fund the account right from the phone (by dialing 611) or from a landline (via a toll free number). Minutes can also be purchased at AT&T stores. Refill cards are also available at dozens of retailers nationwide.  

Text and Picture Messaging: Unlimited text messaging comes with all of the monthly and daily plans. Pay as you go customers can buy messaging packages. 200 texts will cost $4.99, 1000 messages for $9.99 or unlimited messaging for $19.99. Otherwise, pay as you go messaging rates are $0.20/text or picture message in the U.S. with messages to other countries costing $0.25/text.  

Data Plans: AT&T GoPhone offers data and hotspot capabilities on almost all of their smartphone plans. Basic plans have limited data or pay per use packages available. Read more about AT&T GoPhone Data Plans .  

Downloads: AT&T GoPhone offers downloads to all of their prepaid subscribers. Ringtones, wallpaper, games, and graphics begin at $0.99.  

International Calling: AT&T offers unlimited text messaging to Mexico, Canada, and 100 other countries with most of their monthly plans. The plans that do not include free international texting generally cost $0.25/text to send and receive. For $5, users can purchase an International Long Distance Package which gives 250 minutes to call more than 60 different countries. They also offer a Mexico Plus Long Distance package to call Mexico and several other countries.  

Text Messaging Available: Yes  

Roaming Charges: AT&T offers its nationwide network to prepaid customers, so no roaming charges will be incurred with this service.  


Text Messaging Charge For Incoming: Yes, but only with the pay-per-use services   

Unlimited Text Messaging Plan Available: Yes  

Activation Fee: None  

Nationwide Long Distance: All calls made within AT&T's network are billed at the same rate. There are no extra long distance charges.  

Unlimited Plan Available: Yes  

411 Calls: Directory assistance is available for $1.99 per call, plus airtime.    

Earliest Minute Expiration: GoPhone minutes have varying expiration dates depending on the amount of the card. Cards valued from $10 - $24 expire in 30 days, $25- $99 expire in 90 days and cards $100 or higher expire in 1 year. Whenever you purchase new minutes, the longest expiration date will apply to any existing minutes on the phone.  

911 Calls: Yes  

Phones: Phones for AT&T GoPhone plans begin at $11.99. AT&T offers many refurbished phones for a discount as well as many of the most popular phones today. There are nearly 30 different phones currently available, and more are always being added. AT&T also offers the option to bring your own compatible device.  

Standard Calling Features: All basic call features are included: caller ID, call waiting, 3 way calling, voicemail, and call forwarding.  

Some Available Cell Models: Nokia Lumia 635, Samsung Galaxy Express, HTC Desire 610, iPhone 4s, AT&T Avail 2, AT&T Radiant and more  

Coverage Map: AT&T GoPhone Coverage Map  

Latest News: News about AT&T Go Phone  

Cheapest Phone Model: $11.99  

Read Full Review: AT&T Prepaid Review  

Visit Website: Visit AT&T  
Cheapest Price Per Minute: $0.10
Unlimited Data Available: Yes
Unlimited Texting Available: Yes
Shop For Deals on AT&T Plans and Phones
Visit the Official AT&T Website
AT&T GoPhone Customer Service Number & Contact Info
AT&T GoPhone Data Plans & Rates
AT&T GoPhone Network & Coverage Map
AT&T Reviews
Average Rating by Users:
View other 907 Reviews

2 stars of 5 based on 912 reviews

Jr 6/24/2013
Got on the new 60 dollar 2 gig unlmt calls and text plan and working out great.( just started June 21) Just got done porting my # over. Perfect plan for some one who needs more data as you can buy more gigs for 10 bucks a piece. Customer service was great

Lara 6/20/2013
Wow! Lots of negative reviews here! I was an AT&T contract customer for a few years and switched to the prepaid about 9 months ago to save money. They let me keep my same phone (Samsung Eternity II) and the AT&T store helped me switch. The associates were helpful and made the switch easy. Haven't had a single problem with the prepaid plan. Have a smartphone, but am only on the basic $25 a month (unlimited text, 250 minutes) and if I go over my 250 minutes, it is just .10 a minute. I pay my $25 a month each month over the phone. Easy as pie. No issues. Maybe its just the cheap gophones that everyone is really upset about?

Taurus the Moose 6/6/2013
I’ve had AT&T GoPhone Service since Mid November 2012 - so it's been almost 7 months with AT&T so far. Finished a 2 year contract with T Mobile prior to AT&T, and I could not wait to leave T Mobile, their customer service was poor, and constant dropped calls and calls that faded in and out. GoPhone is my first time with prepaid, have always had a contract before, and I was sick and tired of the high prices and being locked into a contract. AT&T's selection of phones for prepaid is an area that needs improvement, their smart phone selection is slim pickings, I have the Samsun Galaxy Appeal, and while it's a decent entry level phone, I am on my 2nd one, the first one froze up constantly, and went back within 2 weeks, my current Galaxy Appeal is okay. The big drawback of this phone is it constantly needs to be charged, usually charge it every day. Now on the issue of Service: I live in the Jacksonville, Florida area, and as far as call quality, AT&T's GoPhone service is very good. Very few dropped calls, and calls hardly ever break up or fade in and out. When I was with T Mobile under contract, dropped calls and fading/breaking-up calls were common. I also use a Plantronics Voyager Legend Headset with my Samsung Galaxy Appeal, and the call quality is great, it connects to the headset easily, stays connected, and people can hear me very well on the headset. Customer service with AT&T has been pretty good, no issues with renewing funds on a monthly basis, that is a very smooth process, and AT&T is very good at doing this monthly transition. So they get a thumbs up on this as well I admit, I am not like the majority of cell phone users, I don’t care about taking pictures, or listening to music, or watching videos or using email. My cell phone is for talking, light texting, and looking up places of business as well as using the basic navigation on my phone, which does not cost extra, so I don’t use a lot of data. One drawback of the Smart Phone plan with AT&T, is that at the time of this review, I am on the $65 a month plan, which includes unlimited talk, text, and 1 GB of data, which is more than enough data for me, I have never gone over 300mb of data in 1 month. $65 per month is on the high side when it comes to prepaid. I know I could find a better price, and I may check out other carriers, but I guess as the old saying goes, maybe if it’s not broken, then don’t fix it. I did not expect the prepaid experience with AT&T to be as good as it has been – it has been a pleasant surprise, especially since I was with AT&T under a contract a few years ago, and at that time their customer service was not as good. I definitely think that they deserve 4 stars. Because of AT&T’s higher monthly prices, as well as their very limited selection of phones for prepaid, I am knocking off 1 star from the possible highest 5-star rating.

on cape cod 4/8/2013
Had AT&T's family plan and for about $90 a month I had 550 minutes, 200 texts and web browsing. Switched one phone to their prepaid service when it went out of contract and now have 700 minutes and unlimited texting for a combined price of $65 ($40 for service plan and $25 for GoPhone 250 minute plan). Switch was easy and service rep was helpful. Coverage has been good. I refill online and have had no problems so far. Was with Verizon before this and went insane in their voice mail prompts trying to find someone there to help me with a small problem. AT&T's prepaid phone selection is pretty dismal--I'm using my three-year-old Samsung Mythic--and I think the data plans are overpriced, but it's still better than those wildly expensive contract plans. Will definitely switch to prepaid when other phone finishes contract. Thinking about Straight Talk but its reviews are worse than AT&T's and Verizon's. Unfortunately, i live on Cape Cod and coverage for companies other than the big two is pretty bad, but I hear Sprint is really upping its coverage so may give them a try. Overall I'm pretty happy with the GoPhone service so far. Emphasis on "so far."

Cris 2/10/2013
I bought the ATT prepaid gophone mainly because of its good price and the seemingly great plans. I can't even send any text internationally but I can receive them. Also, when I call out, the voice of the person from the other line is distorted. I tried to call customer service but I am transferred to a automated service. It's like there is no one I can talk to from ATT live. As it is, it is now 6pm and I've been trying to find out how to solve the problems since 2pm today. Oh, the plans indicated in the user guide look great, but it seems the guide says one thing, and what happens is another. this sucks.

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Cheapest Price Per Minute: $0.10
Unlimited Data Available: Yes
Unlimited Texting Available: Yes
Shop For Deals on AT&T Plans and Phones
Visit the Official AT&T Website
AT&T GoPhone Customer Service Number & Contact Info
AT&T GoPhone Data Plans & Rates
AT&T GoPhone Network & Coverage Map