K Paula

{ 02/01/2012 }

OMG like the other reviewers said below...do we even have to give this a star? ZERO stars is what AT&T deserves! They are a complete RIPOFF! They will do everything possible to rip you off in EVERY way. If a call doesn't go through, you get charged. You have to play a ridiculous game called the 30 second rule to try to avoid it.
Like someone else said below, "they do every single thing possible to make this frustrating and cost you money."
Potential customers BEWARE! There are other prepaid service plans out there that are less frustrating. Avoid At&T at ALL costs!

Dorie

{ 01/22/2012 }

0 stars Every time I try to make a call, it locks up. I
get charged for calls that inexplicably don't go thru. Took 9 attempts to refill minutes with a $15 card. I dialed the #, it said hit '1' to get key pad, 3rd attempt says you tried too many times. I wasted over $100 for this & bought the 'protection plan' which only gives you another phone, not a refund. The phone #'s I have saved roll by so fast I end up calling wrong #'s. Absolutely HATE it and don't want to buy another bad deal. I hardly ever use a cell, just for emergencies, and can't even get thru for those.

Vivian

{ 01/15/2012 }

I have had this service for 1.5 months. The coverage where I live is excellent. However ATT uses funny math. How does 54 seconds round up to 2 minutes and 1.38 round up to 3 minutes. When my 25.00 expire, I will port my number to another company. I will not tolerate anyone stealing my money!!!!

S Forney

{ 01/13/2012 }

Why is there no ZERO stars rating?
They do every single thing possible to make this frustrating and cost you money!
DO NOT get one if you have any other choice!

Tom M

{ 01/05/2012 }

If I were to sum up the Go phone and Best Buy where it was purchased in one word, it would be "HORRIBLE" stay away from this junk. No service where they claim and the minutes wont load and no refunds. BEWARE of this junk people.

raz

{ 01/04/2012 }

i dnt like this because all other cu=ountries having free incomngcalls but here they charging incomng calls and text also i purchased AT&T prepaidcard at 25usd and i called to international call my total balance over in this day only then i have number now but i didnt receive any call to my phone nw i dnt have chance to refill my balance in just oneday i finished that much balance thn in my home they dont recharge again to me nw what can i do now to get calls in to my mobile?

chris

{ 12/28/2011 }

I had same trouble with some recharge cards. It seems the auto-mated account said enter number without mentioning plus pound key. I then get message as others. Card is no good. my point. This is an error of recharge company not Go Phone or ATT

Tim

{ 12/28/2011 }

Do not waste your time. Full of gimmicks and glitches. Customer service is incompetent. Basically a horrible experience, the WORST customer service I have ever encountered. It is a consumer RIPOFF.

Pourpaix

{ 12/28/2011 }

AT&T is really bad. First, I don't have coverage at my house. No big deal as I only need a cell phone when I'm out. Problem is, if I don't go out for a couple weeks, they start playing games by deregistering the SIM. Funny how they "guarantee" no problems if I switched to a contract. I have money in the account and therefore a contract. Yet, I can't use the phone because they are always deactivating it. Wonderful to need it and have it fail on you because of gamesmanship. Don't ever use AT&T.

Rick

{ 12/28/2011 }

thinking they want to churn me away to keep my balance... Ridiculous website wont let me change plans. +Just had 5 days of no service in NYCity,(worked great for ruining my vacation there!) Also went to refill balance but web site said card pin was invalid, repeatedly, Called from landline 800 number and refill worked... um but...WTF??!!?

Rene Lino

{ 12/15/2011 }

I order the new Fusion smart phone, activated the $50.00 unlimited calls,text and web. Once I activated the phone the internet browse didn't work, come to find out I had to purchase an additional $15 data plan for 100mb of use. Now I was up to $65.00 and with limited internet access. I cancelled the plan and didn't get a dime refunded. They told me that it was a non refundable plan. So disappointing experience!

Don

{ 12/13/2011 }

I'm on my second gophone. I switched to another wireless company several years ago and had really as bad of service from them as the other reviews about ATT. Secondly, ATT customer service is just as bad as every other carrier's (notice I didn't say just as good lol). I'm back to gophone because it works well for me. Or anyway it works as well as any of the several wireless carriers I've had over the years.

Philip N

{ 12/13/2011 }

Horrendous customer service takes forever to get a live person on the phone. I have the Pantech link, nice phone but very very hard to find a charger (car or home) for. 3G is in very limited areas. You have to pay $15 for the "data" package or they charge you and it is easy to rack the data up on this phone by accidentally hitting the wrong key, which is very easy. I switched from Straight talk after washing my phone in my pants pocket. I now wish I had just gone and gotten another Straight Talk phone as they are cheaper but offer better quality.

Lisa

{ 12/10/2011 }

AT&T is terrible for international calls. Often you cannot call abroad (despite my international minute package I bought). And my t-mobile phone worked. Called the customer service numerous times about this, but they are just so " intellectually challenged". they could not understand the simple fact that their international network had been down for days! (I was able to call international before, AND still had more than enough credit. My tmobile phone worked, so the problem was the AT&T network, NOT the phone. But the are too dumb to understand it. For national calls I guess they are okay, but if you want to use it for international. Forget AT&T.

Dan

{ 12/07/2011 }

I've been with NET10 for a year and a half and recently my phone died. Since I heard it was a nightmare to upgrade your phone and keep the same number with NET10 I decided I would port the number to AT&T and get a GOphone. The porting process has been let's say.......much less than pleasant. I've been told a number of different things from their customer services reps. NET10 as also blown smoke up my ass throughout the last 2 weeks of this ordeal. My NET10 phone still works on occasion so I guess I'll tough it out with them until I can afford a contract.......I'm at a loss, AT&T must not want my business.

Jim

{ 12/05/2011 }

Unhappy so far. Caller ID cannot be personalized. When I call someone all it shows is "wireless caller". People don't answer because they think it's advertising. The phone I bought, an LG GT550, while being advertised as having Bluetooth will not work with the Bluetooth in my my 2010 Acura TL. Acura says not all phone manufacturers follow the universal specs for Bluetooth.

9wood

{ 12/04/2011 }

absolute waste of time seems at&t is on gov plan where they have no accountablitly and so called staff can get away with anything.
nothing is there fault must be yours.
give ya run down they are only concerned on who you are and not fixing the problem, lame excuses and incomeptent staff have no clue what they are doing besides doing a reset on phone. master fix you ask? turn phone off or buy new phone, i'm serious thats what i was told.
get hung up on if you ask to many questions or if your question involves more than a yes or no.
supervisors could carelss and are just as useless as well
consumer rpeorts has at&t as worst in newest issue and 2 proiro issues this year for service etc..

Greg

{ 12/03/2011 }

Well, it took over 3 hours to migrate our existing number over to the new phones, utilizing our existing sims cards....the second phone died the next day displaying sos calls only...what?..so another hour on the phone ( the automated go phone system is a huge hassle), they needed the sims number from the card again, plus the IMI number from the new phone again , both phones were paid up and have auto refil account ? , hopefully that takes care of any bugs, Phones are the pantech,wish their was a screen display of the numbers as the keypad is super small and useless without glasses on....

S. Huydts

{ 11/25/2011 }

Bought a prepaid plan as phone for guests from oversees and those without cell phone. Plans are expensive, confusing and expire too soon. In addition, once your SIM/number expires (in 6 months), no chance to re-activate. Website is a fright, and designed for maximum befuddling.

Gretchen

{ 11/25/2011 }

IF YOU PLAN ON USING THIS PHONE IN NEBRASKA AND NOT IN THE OMAHA/LINCOLN AREA....DO NOT GET! AT&T DOESN'T HAVE "PREPAID" TOWERS OUTSIDE OF OMAHA/LINCOLN DESPITE THEIR WEBSITE ADVERTISING THAT THEY DO. I've had GoPhone for about 2 weeks, all was good until I left Omaha for Grand Island. Their website clearly says that they have service, but they don't. Your phone will show bars of services, but don't be fooled....it won't work. I called customer service because I thought it was an issue with my device, but the client service reps said they don't have towers in Grand Island. I did let them know that they need to update their website ASAP. I also plan on sending a written complaint about the website.

Advise for everyone...even if the website says their is GoPhone coverage, call them to verify first especially if it is outside metro areas.

Steve

{ 11/22/2011 }

This shoddy outfit actually canceled my account and gave my phone number to someone else. I "pre-paid" $230 for this Go-Phone. They said "you didn't use the phone for a while so we canceled your account." I said "I pre-paid for the service. You are just going to cancel my account and not even refund my $230??" Do not do business with ATT. I send these fools $15,000+ dollars a year on a business account. That's going to stop. Do not invest $1 of your money in this shoddy company. The one and only word to describe my debacle above is "theft." They don't deserve one star.

goodguyFL

{ 11/17/2011 }

AT&T has really good service. The plans the company have come out with are similar to other companies in price. The only difference, and in my opinion, ends up being much more costly than necessary and not living up to what the plan is really putting forth is the requirement of purchasing a separate data plan for smartphones. I have not seen another company charge separately for a data plan for having a smartphone. I paid the $50.00 monthly for unlimited talk, text and web, AND I paid an additional $75.00 for 1500 megabytes of data which ended up costing $125.00 - a ridiculous amount for a monthly phone bill. I am going to try another company to check the service quality. If I like it, I am going to switch.

Robert

{ 11/17/2011 }

I think it's ok but I am constantly being charged for minutes that I am not using, even being charged when nobody answers the phone. I tried talking to so called customer service agent about it but she was rude and blamed it on the phone, I explained that, the phone was sold by AT&T but she just wanted to pass the buck onto Nokia's support. Going back to Virgin asap. Also the web hasn't been working for my phone nor does the Mobile Care so I can't check my balance from my phone.

JP

{ 11/16/2011 }

Horrible experience. Wanted to use ATT go sim card in smartphone but simcard is locked to horrible phone that came with the simcard. Customer support not helpful; ATT store claimed to be unaware of simcard locking. Avoid. Avoid. Avoid.

Tina

{ 11/09/2011 }

I disagree with your policy of not extending expiration dates. My husband & I use them minimally and we have to add money before the time runs out all the time! Not fair to penalize us for not using our phones all the time.

Laura

{ 11/07/2011 }

I had a 50$ plan and decided to change'it, for saving money.We buy a 15 $ refill card (200 min. or 1000 text for 30 days),stayed on the phone for 2 hours and couldnt change the plan.Next day,finally, i was able to talk with a human bean there,they sent me a new password code and says ill have a 2$ day plan!! didnt use my phone at all for 1 day, and after 3 days,checking my ballance, was just 8$ left!!

deadmic

{ 11/06/2011 }

used to b 5stars. some1 found my phone, had online send code to handset, changed my account. i informed att but i now notice they ask for hardly any security info b4 giving info my account info. too late! now my account has been deleted.

Maria

{ 11/06/2011 }

Well have been on hold for 7 minutes now.........using up precious minutes. Refilled my go phone card and am being charged .10 a minute now....anyone know why. Big corporations can't talk to a human when you need one.

isabel

{ 11/05/2011 }

not very well because phone says host not found when i try to fill up with refill card for at&t.

Meike

{ 11/03/2011 }

I like the prepaid card, everybody is friendly, but when it comes to handling a problem they have the most incompetent people working for them. They somehow lost or prepaid phone number in their system and all they said is sorry for the inconvenience! They have the worst customer service, I don´t even know, how such a big company can afford having such incompetent people. Their policies be friendly and never give money back. Regardless if it is their fault or not. Their explanations are very creative, everybody got some weird idea why that number can get lost in their system.

Samantha

{ 10/29/2011 }

Well, I had a plan with AT&T and they were good most of the time, some of the time I think that i knew more about the things that needed fixed. But after my 2 year contract was up I no longer wanted to pay an over priced phone && plan, so I went and got a go phone && I have had one for almost 1 year, and I love it. I have the pantech link. It's a good phone, not hard to use, simple buttons. The only thing I don't like is; when you use a song as your ringtone, like one that off your memory card or one you have put on the phone it only allows you to use the first 4 seconds of the song. That's irritating. Another thing that I don't like is that when your text message box is full the phone will freeze up && won't allow you to read the new ones so you have to turn the phone off and back one. They have some really cute covers for this phone. I have gotten 3 and love them. All around I like the go phone plan. Next month I'm switching to unlimited talk, text, and web. [the 50 dollar deal]

Karen

{ 10/29/2011 }

I was on contract at&t for over 8 yrs & decided 1 1/2 yrs ago to go to at&t go phones porting my number I had on contract to go phones simple I love the go phone $50 unlimited talk text & web no smartphones but love it. I don't understand all these negative reviews. The thing I love about it you can use any unlocked gsm phones with the go phones I switch phones all the time. AT&T is great & I've had no problems with my at&t go phones. I hope this helps some with the negative reviews because I would give them a 10 Star if I could.

Very Pleased!!

{ 10/27/2011 }

This service is fantastic! I went to an AT&T store and took in an AT&T phone I had laying around the house. The rep put a new SIM card in it and had me up and running in minutes, and treated me like I was royalty. I signed up for the new $25/mo. unlimited texting and 250 nationside minutes- this plan is perfect for me.
I've spoken with Customer Service 3 times, and never waited at all. All reps were very professional and extremely helpful.
I'm VERY pleased I switched from Net10.
BTW- don't sign up for Net10 service.

antonio

{ 10/17/2011 }

Worst possible customer service. Speaking to a human is difficult, adding minutes with a credit card is difficult. If your card is processed it takes at least one hour to occur.

Mick

{ 10/10/2011 }

First, my review of AT&T. I haven't had a great deal of experience with them, having only set up and maintained a phone my mom used for awhile, but I do know that call quality was pretty good. She had a piece of crap phone, but that's what you get for $15 (and that was at the beginning of 2008-a completely rudimentary phone by today's standards).

I was tempted to give a 3-star review, as I'm a pretty loyal Verizon customer, but I truly had a 4-star experience with AT&T for the short time that I dealt with them (more like a 1-star experience with the phone, though)

Now, in response to Kira's missive: Most people have probably realized that stores will not return prepaid phones or cards (usually cards) or will at least put up a little fight. This is because most stores do not make money off the sale of prepaid merchandise. The company may make a few cents off each sale, but the lion's share goes to the service provider. However, when prepaid merchandise is returned, it's a loss to the store because they never made that money in the first place.

Here's why AT&T (or any other service provider) may give you a refund for a phone but not a card: Returned phones can be refurbished. Returned cards have to be cancelled and destroyed. The provider can potentially make money off the refurb, but will lose money if the card is returned.

Go the extra mile and know what you're doing.

Denise

{ 10/07/2011 }

I found the go phone to be difficult to use. My area did not carry refill cards and when I went to buy a card the sales clerk never knew which one I wanted and either told me they no longer carried them or sold me the wrong one. I finally went to online filling.

The 777 number for checking time left did not work for me and the pin number they gave did not work. They could send me 5 voice mails a day to upsell my plan but not one to tell me to refill. I asked for an email to remind me but they could not bother to do that either.

This was a test phone to see if I liked A T and T.

I owuld not recommend their phone plans, any of them, to anyone. The main reason being their lousy customer service.

I took a hammer to the cell phone tonight and thats the best decision I have made in months.

This service is so bad I don't even want to give it 1 star.

upstate ny

{ 10/03/2011 }

I have been a loyal contract customer for over 11 years...i changed to pay as you go and it has been a nightmare.renewing your package online can debit your account twice or not renew at all and your suddenly paying 20 cents a message .Customer service is a nightmare they have an excuse for everything and in the end only winds up costing you more money ..i have been looking for cheaper companies.. since all i do is text and it supposedly cost me 19.99$ for 30 days but really is 21.54 up to 26.54 a month..i have yet to actuall win a battle with their customer service....wish i could find something cheaper....

danielle

{ 10/02/2011 }

How much more difficult can it be? The automated system says your PIN number is incorrect (even when the system issued it itself). Then the numbers on the phone card itself is incorrect.
I have NEVER been able to fill my phone with minutes from a card without speaking to a real live person from 8000 miles away, so why does it have to be during business hours?

Kira Inglis

{ 10/02/2011 }

NO REFUND FOR GOPHONE REFILL CARD EVEN IF YOU RETURN UNOPENED PACKAGE.
I purchased on AT&T is making $50 on each customer that orders a GoPhone on line then changes their mind, sends back the package unopened with a USPS tracking number, BEWARE you will only be refunded for the GoPhone but NOT the $50 GoPhone Refill Card!!!! You are short $50 and AT&T just made $50 because you changed your mind. GoPhone and changed my mind and sent back unopened packages with a tracking number from USPS. I never got a refund, after spending close to two hours on phone while being transferred from representative to representative, I find out that I will not get a refund for the $50 GoPhone Refill Card even when I never opened the packages. AT&T will try to avoid telling you this on phone. They claimed initially that the $50 that I was missing on my refund was a one-time activation fee which I may get refunded...Later a different representative told me that it was the charge for the GoPhone Refill Card which is non-refundable! I never even used the phone or opened the packages. I ordered my phone on line. I was told that they will try to get a representative from GoPhone to speak with me but I was AGAIN connected to a number that gave me no choice to sepal with a representative. AT&T is making $50 on each customer that orders a GoPhone on line then changes their mind, sends back the package unopened with a USPS tracking number, BEWARE you will only be refunded for the GoPhone but NOT the $50 GoPhone Refill Card!!!! You are short $50 and AT&T just made $50 because you changed your mind.

Ed

{ 10/02/2011 }

With the high rates AT&T charges their customers they should hire people who can speak English. The customers also pay for AT&T employees using the company e-mail and phone # to conduct their personal business, ex. a Miguel Micheli who can barely speak/write English has an ad on Google wherein he's planning a trip and gives his employer's e-mail and phone number for people to contact him. The customers pay for this kind of employees.

Review is out of date

{ 10/01/2011 }

While the overview is still basically correct, the rates/plans in this review are way off. Unlimited talk, text and data for non-smartphones is $50/mo. Standalone data ranges from 10MB/$5 to 500MB/$25. I'm currently spending $30/mo for 250min, unlimited texts, and 10MB data for my Android phone.

I recently switched from AT&T contract, and have actually found CS much more helpful than when I was on contract. For instance, I started on the $50 unlimited plan before I had a smartphone, re-upped without realizing the data wouldn't apply to my new phone, and when I called three days later, they gave me a $50 credit to re-apply as above. Ironically, even if I increase my data, I will probably spend less with the smartphone.

I was ready to walk away from AT&T after 8+ years (starting with Cingular), but the improved CS and flexible plans drew me back.

Angela

{ 09/28/2011 }

I love my plan but when you add money on the 29th it says u need to add money on the 28th I dnt think so. That dnt make know dam since to me. mayb they need to explain them selves. and then asking to feel out a survey where is it at.

Nic

{ 09/26/2011 }

On May 5, 2011 I bought a GoPhone at an AT&T store. I also paid $25.00 for 90 days of service. My receipt says "Refill before your current balance expires and your existing balance carries over to the new expiration date." On July 30, 2011 I went back to the AT&T store and bought another 90 days of service paying $25.00. The above statement about the balance being carried over is on the July 30,2011 receipt.
Now I get to the basis for this complaint. On September 23, 2011 I went to the AT&T website and paid another $25.00 for 90 days of service. After completing the transaction I got the message that my service will expire on 12/22/2011. This expiration date is 90 days from September 23, 2011. The balance of days from the previous two purchases of 90 days was not carried over. I did a little arithmetic and made the following chart:
Dates (from - to) Days
2011-5-5 2011-7-30 87
2011-7-30 2011-9-23 56
2011-9-23 2011-12-22 91
The sum of the three numbers in the Days column is 234.
Thus my three payments of $25.00 for three periods of 90 days should have given me 270 days of service. Because the statement about the balance being carried over is false when applied to the remaining days of service then combined with the random date that I bought additional service, I was cheated out of 36 days of service. I overlapped the To and From dates because the AT&T states "The expiration period for service usage commences after you activate this PIN and refill your balance." If this situation happened to me, there must be other Gophone users who have lost time.

Noah

{ 09/23/2011 }

If you call AT&T Prepaid customer service, make sure to hang up and call back at least 2 more times because you'll get 2 different answers - especially when it comes to questions about roaming. High School Diploma's and GED's are optional in this department. My suggestion is take the best of the three answers and run with it.

Angela

{ 09/22/2011 }

I,ve loved having pay as you go. I don't pay for what I don't use, however, I need help from a human being. I don't want to continue in the phone circles.

Pgh

{ 09/19/2011 }

If it's too good to be true, it probably is. Signed up for the brand new $25 plan 250 min/unlimited messaging. Was able to send texts, but couldn't receive any. After 4 calls to customer care, the problem wasn't resolved. I was told that pre-paid customers are not considered 'priority'. Sure enough, some of the texts started showing up early this morning, almost 24 hours later. Not acceptable. I am a paying customer too! Well, lesson learned, I am back on the Verizon family plan as of today.

JC

{ 09/17/2011 }

A huge pain to reload. After two failed online attempts, spent 45 minutes on the phone being transferred from one person to another via lengthy menus just to buy new credit. 4 out of the 5 (!) customer service reps I spoke with to complete what should be a simple transaction were rude and indifferent. Will certainly be looking for a different provider.

Esther David

{ 09/15/2011 }

I am the victim of an online SCAM!!! AT&T allowed this company to go into my LG Prime Prepaid Account without my permission and deducted a certain amount out of it and also signed me up for a subscription that I had no knowledge of so they could continually take money out of my account each month. How did this happen???

CHR

{ 09/14/2011 }

I wanted to select no stars. This is NOT A GOOD DEAL! Go phones are only for crooks, theievs and the nieve (like me)
Allow me to explain: See "pay as you go" there is no money trail or ties to the individual using the phone...How do go phones make a crooks job easy? Say you are a young lady and answer an add in the paper about a truck for a REALLY good price. ok so you meet up with the Perp. to look @ truck & possibly buy. so u like the truck, you hand ovr $8,000, they in turn, hand you the title and the kays to the truck.. It's not until you reach the DMV,try to register the truck, wait,wait, and wait..you are met by police. THE TRUCK WAS STOLEN!!!THE TITLE WAS fake!! NO WAY TO TRACE THE PAY AS U GO PHONE TO BUYER!true stiry it happened to a church member's daughter.
The go phone start off ok for emergencies,then i go buy a refill $25card and the phone says network unavailable. So now i have to buy another package plan in addition to calling card? i am so naive. be aware of these phones make u spend more money!

Julie

{ 09/14/2011 }

Customer service was easy to reach and talk to if you know how to work the system. Call 611, a free call from your go phone, and make your automated selection and then say, "Speak to customer service". The system will ask you a few more questions to direct your call and then I immediately spoke to a real, live person. My deal was that I didn't know that your airtime coverage begins from the date of payment on the pay as you go plan and not from your last expiration date. Meaning, if you have 90 days of coverage and you pay 2 weeks early, your new 90 days begins from the date you pay and not the end of the last 90 days, so in effect you lose two weeks of coverage and are basically punished for paying early. So, I spoke with CS who said there was nothing she could do and explained that coverage begins from the payment date. I began to talk about how I read the policy and didn't see anything about that. She asked me if I wasn't informed of how it works, and of course I said yes. She then explained to me that they recommend that customers refill their airtime the day before coverage ends. Would have been nice to know before. The reminder ATT sent me to refill my airtime came four weeks before my 90 days were up! Could be a conspiracy (you think?) to get you to refill early and lose a month of airtime. If people did that often, think of how much more money ATT would make! Anyway! She then put me on hold and talked to her manager and when she got back on I received a text saying that my coverage had been extended by two weeks. I think people don't realize that if they stay calm and are respectful and continue to talk with CS that eventually they will cave in and do what you want them to do within reason. Keep your wits about you and keep talking. :)

The coverage: I live in the great state of Texas and haven't had any problems with coverage or dropped calls. My hubby had some trouble out in the boondocks (rural area out in the middle of nowhere), and could only use his phone when he got out on a main road. We knew and expected that, though.

Overall, great coverage. Customer Service is great, especially if you know what you're doing and know your policy. Call in the morning because in the pm, there are wait times.