Tip for viewing phone call details on ATT GoPhone Web site. When reviewing calls you clik the "info" link by a call and instead of displaying info it takes you back to a login screen. I have found if you highlight the entire data section and then paste it into Word, you can see the entire call information including the numbers called, time of call, where called, etc.

Here's the bottom line..... Read thoroughly and understand the Terms of Service on the ATT Web site for both "Pay As You Go" and "Pick Your Plan" versions of the GoPhone before doing this. A customer's ignorance of the terms does not mean the company's customer service is necessarily bad - there may be nothing they can do for you. (I personally think that Pay As You Go has ridiculous terms and I would never do it - Note that I have Pick Your Plan). If you decide to get one of these phones I would find a knowledgeable salesperson at a standalone ATT Store to set things up and function as your customer service person in case you have any problems.

The service area is fine I have good signal and have never had a dropped call so in that respect this phone is great. I use the 1$ mobile to mobile and the price seems to go farther than most prepaid plans. My neg feedback is due to customer service, try emailing or using the chat, I have and I am redirected to resign into my account they should stipulate chat for att customers holding a contract. I bought this phone and purchased the 15 dollar card thinking it was the 25$, the phone advertises a 10$ bonus if you purchase 25$ within 7 days of purchase well they would not return the card I bought at the store so I added that and an additional 15$ to my account thinking I would get the 10$ bonus. I finally got a hold of customer service using the 1800 number and getting redirected yet again, (I had to dial 0 to get the operator) when I finally reached the right person she just replied by saying you have to purchase a 25$ card that two 15$ cards even though they were purchased the same day will not work. I would have hung up and dropped this since it is only a 10$ bonus but I feel cheated and that alone can tarnish a companies name I do not even want to use this phone and if anyone asks me I would more than likely refer them to another provider.

Does anyone have a problem with "Pick your Plan" (my experience with ATT Go Phone) or is everyone's problem almost always with the "Pay As You Go" form of the ATT Go Phone. This is the one recurring theme that I seem to see here. Could be an important difference.

Annie - you should read Tracfone reviews. I think you will change your mind shortly after :)

I ordered a go phone and was charged twice on the online ordering of at&t. I was notified the next day that there was a problem with my order, and to contact a number, I did so and got the run around for over 4 hours and when i thought it was resolved it wasn't, they charged me 4 times for one phone of 16.00, and the order was for 10.65, I waited on line for an hour to speak to a manager, and never got through, I finally hung up. the next day i get a call from a supervisor, she to was dismayed at the problems I was encountering, she assured me she would take care of it and get me my phone and refund all moneies I was over charged, and give me free service, well guess what, the matter isn't resolved and i haven't got my phone. I think the company has become another monopoply again and the government needs to step in and shut them down, they have gotten too big for their own good.

My contract with AT&T is over and I'm going on a month to month basis. I came here to decide it I want to get a pay as you go plan, or whatever it's called. After seeing these reviews, I'm NOT going to. I think I'll check Verizon or some other company. In fact, I think I'll get a Tracfone! Thank all of you who sent in your ratings. :)

I would actually give it 0 stars The customer service reps disconnected from me 4 times when I was trying to get help setting up voice mail. Why this was complicated I am not sure. I could not understand tthem when they spoke to me and the quality of the reception was awful i.e. I could hardly hear them when they spoke to me.

Wow, AT&T kept slipping in new charges - they changed the phone service without notice, and the customer service is rude.

If I could give 0 stars I would.

The problem is that this is not AT&T this is some service that is subcontracted out - to a service which is designed to screw people who cannot afford a full contract.

Beware - avoid these folks.

I went to AT& T because I used to have one when I worked at Radio Shack. I wanted a PrePaid because I did not want anything special. But, what kept happening was I wound up on websites that asked me to fill out my cell phone in order to take a IQ test. That was the test. LOL. Then I was charged 6.99 by one site and 19.99 by another and it wiped out my entire fund that I had for calling.
Somehow I had people texting me and everytime I was charged. I am really upset by all of the BS. All I want is a simple phone, that has a alarm in it, and not something that I will accidently get on the internet and be charged. I am now looking for another company and another phone unless I can go back to my old Motorola phone with the new company.

This is so sick nasty y'all!!!

Archie bunker once referred to at&t as "american thugs and thieves"! NO truer words have ever been spoken!

I think you will find answers to most of your questions and criticisms here:

http://www.wireless.att.com/learn/articles-resources/wireless-terms.jsp

Note that there are two types of GOPhone Plans - Pick Your Plan and Pay As You Go.

Pick Your Plan requires a credit card for automatic payment once/month and in my opinion is a pretty good deal as long as you don't excessively talk on your phone during the weekdays.

Pay As You Go is a pretty bad deal in my opinion and I would never do it. If you can't qualify for a credit card (or at least a Visa debit card on a checking account) then you would be much better off with a different wireless carrier.

The cost if far above other companys and even if you do the prepaid monthly the cost are not worth the minutes you get.
I love att coverage but the plans make it a bad choice.

AWFUL Don't do it. They are very sleazy! They charge you 1$ EVERDAY in addition to your calls.NO STARS!

Nobody answers when try to phone ATT store, and when I try the online phone, I cannot understand the person who is trying to help me. I want to upgrade my phone, but cannot get anyone to help me!only give in NO STARS

I wish I could give them an absolute zero rating. ATT is the WORSE in the country. Ridiculous fees, overcharging, and hideous service. Switch to Tracphone, it's cheaper, easier to figure out and has better service.

I opened a Pay-as You go account with ATT yesterday,I pay 3 dollars for the day I use it, unlimited talk,I think that pretty good!
Now the bad...ATT customer service is SHIT!
I fought with 3 different people for about an hour over a 3 dollar charge,I didn't think was fair.
Here the story,I was wanting to set up my voicemail and on the ATT site it says to hold the 1 button down and it will go to prompts to set it up..well I did that as instructed and ATT charged me 3 dollars for the day and this was at 7pm!
I called them and told them I was just setting up the account per ATT instructions and NOT accesses my voice mail because it was not even working at that point!
Well..they said they were sorry and couldn't do anything..BULLSHIT,I spoke to 3 supervisors and told them I have ALL night to argue this..they told me I should have used my landline phone to set the voice mail up so I would not get the 3 dollar dailey charge..but here's the catch, I told them..ATT DOES NOT TELL YOU ON THEIR SITE YOU CAN DO IT THAT WAY!
After a long battle they refunded my 3 dollars to my account after the 2 preveous so called supervisors said it could not be done!
BE AWARE!

Correction of above..... should read $0.133/min and NOT $0.15/min.

300/39.99=0.133

I remebered this rate incorrectly

I have Go-phone Pick Your Plan 300 min since 4/09. Signed up at ATT store and sales person set up an unlocked Motorola K1 KRAZR I already had with a new sim card/phone number. Plan cost $39.99 ($44.04 after all surcharges) charged to my credit card at the beginning of each cell phone service month. I can call/be called by/speak with anyone with ATT wireless, anytime for free (up to 500 minutes total). Sat/Sun are free to anyone (up to 500 min total). Daytime calls during the week to non-ATT people are billed at $0.15/min in 1 minute increments starting when the dialed number begins to ring (but no charge if no answer - but getting someone's voice mail counts as an answer). Long distance is free except for $0.15/min for daytime calls to non-ATT people during the week. I specifically disabled sending/receiving text messages. I rolled over $32.00 after the first month, as I primarily speak to people with ATT during the day and I save the rest for nights/weekends. After I have accumulated nearly $250 (the limit) in roll-over, I plan to take the $3.99/month International Calling Plan and let my wife use up the accumulated rollover calling her parents in Ukraine. Only thing I don't like about this account is that checking your own voice mail is $0.15/min if you do it from your cell phone. Checking your voice mail from a land line does not cost anything. Go figure. Note that I have not been charged $1/day. I was charged a E911 fee during the middle of the month ($0.50 in Indiana is deducted from my balance) as stated in the go-phone program description. I have had no surprises so far (other than the voicemail from my phone charge) and have had no need to contact ATT customer service.

NO STARS i hate AT&T phones my mom put momey on my phone and i had $36.11 on it and now even if i'm not using it, it says that i'm doing someting that cost 20 cents like last night i left my phone sitting on the dresser and when i pick it up in the morning it says i used 20 cents yet i have no new text or anything and i have free texting

I will never use AT&T again. I lost $ 70 because I was 2 days late on adding another $ 100 to my phone.

If you are thinking about trying out any of the ATT Wirless GoPhones, save yourself your time and money and do not do it! It literally is a scam. Here are the facts:
I decided to try ATT's GoPhone mostly to see if their coverage is any good in my area, since the wireless coverage in my neighborhood is poor. I went to ATT's website and placed an order for their cheapest cell phone ($10) and prepaid card ($25).That was on 05/19/2009. The website clearly stated that it would take up to 2 business days for the phone and 3 to 5 business days for the prepaid card to arrive. The phone did arrive the next day, no problem. The prepaid card did not, and it has been almost a month. I have called ATT many many times trying to get my money back with absolutely no luck. Their reps have:
-- promised to cancel the charge, but talked me into waiting another 2 to 3 business days for them to ship another prepaid card, which never did show up either.
-- refused to cancel the charge, even if the previous CSR did offer to do so.
-- transferred me total of 6 times, for a whopping 2 1/2 hours and finally hung up on me.

Hope this helps someone.

Cingular was all well and good untill AT&T took over im so tired of not having service that and every fone i buy from them messes up i just bought a palm centro cost me $358 and my buttons dont work its a nice fone but for that much money there is no reason why it shouldnt work....
its just frustrating...

Terrible customer service, always saying their regular plans are much better (cheaper) than pay as you go phones. Not helpful in finding better deals.

it works AWESOME if you WORK IT :) understanding the rules and applying them to your situation makes this pre paid plen the best. Text packages stretch your dollar and encouraging friends to join att helps even more. I use my phone when I want and average 25 dollars a month. It doesn't get better then that. ATT RULZ.... and this comes from a 35 year old married mother of 2.

I have had Att GoPhone for 4 yrs.Just noticed the $1.00 fee this week I'm mad as hell and will change stat.Legal action is neccessary

I LOVE MY GO PHONE! This is the best especially with the prices of the cards, but the best part is I found this site that has cheap minutes for at&t go phones. It's called Pinzoo..the representatives are so nice and they help you out with adding minutes and everything. they sell it at a cheaper price, wholesale price or something. It makes the Gophone easier to use. Try it out and go with Pinzoo for minutes, youll save some money finally!

Being prepaid, I'm not sure if you are under any contract. You don't like it anymore - change provider. I suggest T-Mobile.

I've been using pre-paid wireless since it was Cingular -- that has been for the past 6 years. I just learned that AT&T charges the 1.00 a day fee when you use your phone. The thing is, I still have my service agreement with Cingular which AT&T was bound to when they purchased Cingular. There is no mention of a 1.00 service charge fee in my contract. So, AT&T has made a unilateral modification of my contract without first getting my consent -- a fundamental breach of contract law. I will be raising this issue tomorrow with a store rep but I am sure I will get no response. So, I intend to look into starting a class action law suit against AT&T. I am a practicing attorney but this is not my area so I'm going to consult with a bigger firm that handles these types of cases in Seattle. I don’t know if he/she will be interested, but AT&T must be stopped. When I took contract law in law school, we learned that when a unilateral modification is made by one party I believe that constitutes an anticipatory breach of the contract allowing the offended party to get damages for that breach if successful at trial. Enough is enough -- AT&T is motivated by nothing more than greed and avarice. More to follow.

uhm i was wondering is it true u buy 1 phone and get three free

I've had this PAYG phone since September of '08 because I'm only 19 with no credit, so I could not get a contract.

I have to say that I am surprised with a lot of these people's problems. I have the A737 with this plan and I can't say I've had a better phone. This thing has been through hell and back and is still going.

But I have the 300 minutes a month and unlimited texting, and I still get the rollover minutes, which is one of ATT's big features. I am very satisfied with my choice of this plan because if anything were to come up and I wasn't able to pay, the company won't keep charging me, and even though I won't be able to use my phone, I also won't rack up a bill, which I like.

Overall I feel this is a good plan for those who don't feel like paying a bunch of money a month.

I live in Golden,CO, and bought a prepaid AT&T Nokia, but there is a big problem.
Once, I went to Neblasca, there was no signal at all. I was isolated completely. That time I thought it it might be a problem of my cell phone itself. Right now, I am in Rangely, CO., in the same state this time, The same problem happened, there is no signal at all!! I do think it is problem of AT&T Prepaid service.
Who met the similar problem before?

no stars

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

Love it!! gets service anywhere!! no need to hold your phone up high. way bettrer than tracfone or any other provider.

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

BEST THING EVER COPY & PASTE IF U THINK SAME!!!

GREAT. If you like prepaid phones, gophone is what u go with.

LOVE IT!! Get it now. best phone youll ever have

GREAT SERVICE!! NEVER A PROBLEM!! LOVE IT!!! CUSTOMER SERVICE ACUTALLY SPEAKS ENGLISH!!! bEST PHONE EVER!!! COPY AND PASTE IF YOU THINK THE SAME

Its okay da only thing i hate is that they take a dollar everyday then 10cent when u make a call 20cent on message dat 2 damn much . That mean we gotta keep putting mins.on our phone but its straight but i wuld preferred contract.

BEST THING EVER!!!!GREAT SERVICE. GET IT!!!!!!!

Go to T-Mobile - they dont charge per phone ringing in your pocket. They charge for actual connection.

ATT has very poor customer service when it comes to refilling your prepaid phone. I visited ATT at 1351 McFarland Blvd, in Tuscaloosa, AL to add minutes to my phone. The bill pay machine took only the exact amount and I needed change. I asked everybody in the store including the customers for change of a $20.00 bill. Each cashier stated they did not have change. I could not believe it; out of 6 cashiers no one had change. When I decided to wait on a cashier to make this transaction I stated if she had change I was going off. The greeter at the door threatened to call the police so I left the store. Thank you ATT for making up my mind to seek new phone service.

Worst service ever i have had my Phone for less then a month and already I have dumped over $250 in so called airtime I would have been better of sticking with Sprint for 85/month but besides the money the service has been great oh yea and that free bonus for every 100 dollars spent is total crap I have only received it once

First prepaid phone I got for my daughter.Didn't know better and payed this ridiculous $1 dollar a day fee even if you used it for just one minute (which should only be a 10 cents charge.) Also charged me a $25.00 upfront fee. At Walgreen's, I see this deal which includes 300 minutes and a free phone in a package. But most importantly no dollar a day when you use the phone which eats up all your money.We get great service in our area. Simple phone and simple plan.Go Net 10