Slopsip

{ 05/15/2013 }

This phone. I daydream about sending someone horrifically evil this phone. I got the top of the line go-phone smart phone. It crashes multiple times a day. I had a data plan for awhile, but decided I'd rather hand wrote letters and buy an encyclopedia than deal with this crap phone. Customer service is a joke. Next month I'm getting a post-paid plan, and will not even consider going with AT&T. Save your money and mental health. Use smoke signals to communicate. Try strengthening your ESP skills. Stay away from AT&T.

V. Stegall

{ 05/13/2013 }

My husband & I have been using the To-Go Phone for many years. It is the perfect way to go if you do not use all the other features, etc. etc. .10 cents a minute is the best. We add $100 every year and we always have money left over before renewing.

Hannah

{ 05/08/2013 }

AT&T is a rip off. I bought a go phone, the $2.00 a day plan and a $15.00 pre-paid card. I've only used it three times and it's now telling me I only have $6.00 left. Obviously, that doesn't add up. Last time I checked 3x2.00 is $6.00 with $9 remaining...NOT $6.00. Also supposed to be good for 30 days, activated & loaded it on the first of the month and it says I have until the 26th to refill. Who's doing their math? It's a strictly as needed phone, but I already hate At&T and will try a different provider. Can't be any worse than this At&T scammer.

Eric

{ 05/01/2013 }

Stay away from AT&T!! Ok I got the zte-990 phone which didn't work had to return it for another, but this isn't about the phone. THE CUSTOMER SERVICE IS NON-EXISTENT. Paid the $50.00 refill for unlimited service only I paid it early as to not have my service interrupted at all, it decided I wanted to PAY for texts instead of giving me my unlimited! WTF?! So my plan did not renew. I then had to navigate the labyrinth of "Hmm I didn't understand that" crap (BTW you can avoid all of it by pressing 6 or saying "other options" and then saying customer service to actually talk to a human being, figured this out after a half hour of screaming various commands and pressing various numbers). Their advice? After I was transferred to someone who I could understand (VERY thick accents), Don't pay your bill early, let your service expire and then pay. As I decided I didn't want to be without service for a day, I didn't text AT ALL the last day of the month. Guess what? It did it with the phone calls as well. Scummy scummy practices. I say scummy in that I know their goal is that you'll give up trying to reach a REAL person and just refill the amount to $50 + taxes + fees so $0.50 or $0.18 becomes $5.25 or $4.93 respectively.

Bobby Bongos

{ 04/30/2013 }

I'm leaving AT&T GoPhone after only 3 months. On paper, this plan is the best out there, but in reality, the phones are suspect and the customer service is COMPLETELY non-existent. As in, I couldn't even reach a human being to help me with phone and account issues (of which there were many). Within 2 months, the online payment system wouldn't take my payments anymore, so I had to physically go into the AT&T store to pay. Within 2 1/2 months, my Fusion 2 phone stopped connecting to 3G and the Contacts no longer worked.

I was with Verizon for 10 years and never had a single issue with them - I only left because the price was so high. Now I am regretting that decision mightily.

Stay away from GoPhone if you want to keep any shred of your sanity. I'm going to try Boost Mobile prepaid and see how that works out for me.

AS

{ 04/16/2013 }

What's with all the bad reviews from people using GoPhones? It's the best pay as you go plan out there (in the US at least), and their coverage is amazing. I like being able to have a phone plan where I don't pay a fixed monthly price for anything (am on the 10 cents a minute plan), and nobody else has anything remotely similar in this country, at least not with AT&T's coverage.

I just got a smartphone though and I'm kinda pissed I can't use the pay-as-you go internet feature anymore, what with the 99% free WiFi coverage of the area I usually operate in, there's seriously no need to pay $65 for a plan, and I don't care enough about unlimited calls/text messages to pay $25 a month so that I get to pay only $5 for 3G. I don't think I use more than $5 a month, thanks to the internet. So basically AT&T is losing money by not letting me pay for internet on the go, is what I'm saying (though I guess more people get coerced into buying the smart phone plan, so their strategy is actually good for business).

Anyway, if you're looking for a pay-as-you go service similar to those you find in Europe, AT&T is the way to go. I seriously don't get the so-called pay-as-you-go services where you pay a set amount of money before the month. That's just no contract, it's not pay as you go.

(It would be very nice if there was a way to transfer money between accounts, but I doubt AT&T even reads these)

bwriter2

{ 04/12/2013 }

Husband wanted a smartphone and bought a Samsung. We researched coverage area--as we have a vacation home in isolated area of NM--according to ATT map--our place would have 2g coverage. Got a GO Phone plan for $25 a month. But guess what--does NOT work in NM. Found out the coverage map is really for paid plans--as ATT only lets GO-PHONE customers on its own towers--while contract ATT users can be piggy-backed on other carriers. So it's back to tracphone for us. And what a hassle to get our phone number ported as ATT does NOT list account number anywhere--you have to CALL. The only bright side was ATT customer service guy Jose--got our last $25 refunded.

on cape cod

{ 04/08/2013 }

Had AT&T's family plan and for about $90 a month I had 550 minutes, 200 texts and web browsing. Switched one phone to their prepaid service when it went out of contract and now have 700 minutes and unlimited texting for a combined price of $65 ($40 for service plan and $25 for GoPhone 250 minute plan). Switch was easy and service rep was helpful. Coverage has been good. I refill online and have had no problems so far. Was with Verizon before this and went insane in their voice mail prompts trying to find someone there to help me with a small problem. AT&T's prepaid phone selection is pretty dismal--I'm using my three-year-old Samsung Mythic--and I think the data plans are overpriced, but it's still better than those wildly expensive contract plans. Will definitely switch to prepaid when other phone finishes contract. Thinking about Straight Talk but its reviews are worse than AT&T's and Verizon's. Unfortunately, i live on Cape Cod and coverage for companies other than the big two is pretty bad, but I hear Sprint is really upping its coverage so may give them a try. Overall I'm pretty happy with the GoPhone service so far. Emphasis on "so far."

AT&T stinks

{ 03/29/2013 }

I would give this service a zero if it were an option. Not only do you pay as YOU go, you pay for spam phone calls and texts. AT&T doesn't let you block calls with this type of phone nor do they tell you this when you buy the phone--you find out when all your funds are used up when the phone has been sitting in your backpack for a week. Giant rip off.

Donna

{ 03/24/2013 }

The biggest piece of junk I've ever had the misfortune of purchasing. It's my fault I didn't read all the reviews before wasting my money on this cheap, unreliable crappy phone. It keeps a charge for about a day and also, it shows I have $62 left but that same figure has been showing up each time I use the phone and now they're telling me I need to buy more time. I've had it.

Joe

{ 03/14/2013 }

I had the fusion2 Go Phone from AT&T The phone exceeded my expectations in most areas for a low cost smart phone.The GoPhone network is a watered down verison of the AT&T network. I took this plan because coverage is very important to me and AT&T has a good network but the Go Phone network was terrible. I did not have service in the middle of a mid sized city in Central Ma. and most every time I entered a building I had no service. The coverage was so bad within a month I dropped the GO Phone Plan and traded the fusion 2 phone towards a new phone on the Verizon network and am very happy since I did so. AT&T does not inform people that the Go phone network is nothing like the regular AT&T network. I would advise everyone not to go for the Go Phone plan it was the worst plan I have ever been on.

ATT Sucks

{ 03/06/2013 }

Stay clear of these maggots, always manipulating the billing to nickle and dime you. Just a RIP OFF.
An they are cowards and don't provide you anyway to contact them.

jay

{ 03/02/2013 }

their call-in automatic customer service is a joke. I have been trying to change my credit card that is billed for more minutes, and i get handed off to endless repeating loops of automated questions that never lead to what I want. this kind of nonsense happens everytime I want to get something done with ATT. they have completely dropped the ball on customer service. They have wasted probably two hours of my time through their terrible customer service. LAZY AND GREEDY. Period. Find a different carrier!

Mike

{ 02/11/2013 }

I have been with ATT for about 15 years, but have been off contract for the last 3. I had a 450 min. plan with 250 text per month limit. I decided last week to give the prepaid a try since not only would I get unlimited talk and text, but also web. I was surprised at how friendly the two different guys I spoke with were. They didn't try to talk me into a contract, but switched me over and then gave me some tips on using the phone. Got a P7640P by Pantech. Though the screen is a little small for internet use, I can connect, voice is clear and I can't tell any difference in call quality. I'm getting all this for about $5 more per month than I was paying. So far I'm very pleased, though I may upgrade my phone in the next few months to an Android so I can have a larger screen and more apps.

Cris

{ 02/10/2013 }

I bought the ATT prepaid gophone mainly because of its good price and the seemingly great plans. I can't even send any text internationally but I can receive them. Also, when I call out, the voice of the person from the other line is distorted. I tried to call customer service but I am transferred to a automated service. It's like there is no one I can talk to from ATT live. As it is, it is now 6pm and I've been trying to find out how to solve the problems since 2pm today. Oh, the plans indicated in the user guide look great, but it seems the guide says one thing, and what happens is another. this sucks.

Cereal Sally

{ 01/30/2013 }

I used go phone for years. One day I payed for more minutes and 2 days later my account was empty and I barely even used the phone. I contacted customer service and they were clueless as usual. So I switched to straight talk which is amazing. I should have switched years ago. I'll never deal with AT&T ever again. They need to learn to help their loyal customers.

John

{ 01/27/2013 }

Hello,
I had to change AT&T Go Phones three times, and I still have a very poor phone, the poorest phone since A. Bell's initial offering. I came to the Pre-paid Reviews site hoping to elicit credible reviews of such phones so that I can get beyond AT&T, but I was surprised that the AT&T Go Phone is given high reviews. Consequently, I will not be able to trust any of the reviews herein.
Cordially,
A very dissatisfied AT&T customer.

sherree

{ 01/16/2013 }

i love at&t i just have one complaint when are they gna join the rest and include unlimited data on their unlimited 50 dollar plan everyone else is doing it so whats stopping at&t if they did i would finally buy me an android from them cuz i love their service

Disgusted

{ 01/15/2013 }

Got the cheap flip Go phone for my daughter with $25 card good for 90 days. The first time she needed it, when separated from us at Disneyworld, she tried to call and it wouldn't work and had to get someone at a store to call me. Turns out it had been 91 days. No warning or "top up now" option like my ancient Virgin mobile phone does. Took it to Target and got a new card...couldn't load it. They told me they'd "burned" the SIM card, whatever that means. Have to buy a new SIM and get her a new phone number for an "emergency" phone she'll use once every few months. So mad at AT&T for having no grace period that I'm tempted to change my home phone service from AT&T also.

Carlos

{ 01/14/2013 }

I love my Gophone servise I currently use and. iPhone 3G and with picture text and unlimited calling and texting us
And Mexico I ove that.i can ad data anytime 50mg sucks but I would
Buy th ?25 data instead 1gb .but any way I love me $25 dolar Gophone plan.to get data you need to change APN settings and u can also get picture texting to and I can send pics and Text is very good I like AT&T Gophone .i give them. 10! Rateing

LUISANTONIO

{ 01/04/2013 }

I GOT GO PHONE FOR A FEW YEARS, NEVER WORK OK. DROPED THE COMPANY WHEN THEY STARTED TO STEAL MY MINUTES, THE WORST SERVICE AND COMPANY EVER..

Eddie

{ 12/19/2012 }

I have AT&T go phone everytime they steal money from me. A lot of time I get drop calls in my house or at work . So I am gonna sign with t moblie is better for me and is way cheaper than AT&T crap .

Road Runner

{ 12/08/2012 }

I have had a gophone for four years with AT&T with the fifty dollar plan and auto refill on a basic at&t samsung flip phone and never had a problem with service and i could talk and text 24/7 and never paid any more than the fifty dollars a month well my phone died so I order a new smart phone with the sixty five dollar plan I got the avail smart phone total junk the phone is not worth the money and I have been on the phone with at&t custmer care for the past 2 days trying to get it resolved on 12/7/12 i was transfered to eleven different people at at&t customer care and I was trying to buy a new phone and return this one I did not get a new phone I got a text message saying your auto refill has been canceled thank you very much at&t would I recamend them probly not

Al mo

{ 11/27/2012 }

I had a contract with these clowns .. with in the first week I realized we had hardly any reception here I went to a bigger city to the airport and that blazing fast 4g kicked in and it was awesome! I can't believe. That they don't discount the service when you don't get 100% of the service RIP OFFF! 2 smartphones with art is like having another car payment except yo can drive it too far with out breaking down.

Every one Hates Cell Phones

{ 11/25/2012 }

Please complain in writing to the company. Please complain in writing to the FCC. It does work. I did it and it worked. Complaining here is great, but it does nothing. Hit the company where it hurts. Put it in writing. We work hard for our money, so make them work for it too. Peace.

Luke

{ 11/24/2012 }

I signed up for the GO plan, then discovered that their GO plan doesn't use the entire AT&T network. The GO coverage is much smaller.

energy

{ 11/23/2012 }

What a absolute ripoff. They say one thing, do another. You would think at&t would regulate, but this is a profit area and they condone the scam artists.
Your best be is to stay well away form these clowns.

Linda Riebel

{ 11/21/2012 }

The worst recharge and online service I have ever encountered. I like having a pay-as-you-go-plan but it's a major headache every 3 months to renew. They hide behind layers of phone and online labyrinths so you can't get help. This reminds me why I hate ATT.

Jean

{ 11/12/2012 }

Terrible service and company...bought 1 phone and it works ok...bought another one as a backup...it is defective and the AT&T store said it is defective and refuses to replace it...I WILL stick with Verizon Wireless and go back to Virgin Mobile as a backup...screw AT&T...bunch of crooks!!!

chelsea jarmin

{ 11/03/2012 }

i added minutes on my phone to renew my plan but it didnt work

Mark

{ 11/01/2012 }

I dumped AT'T as a contract. They would not work with me at all. They wanted $295 to break the contract, and so we dumped them. They would not work with us on the bill too. It is all their money or no service. So we are using their phones and we switched to T-mobile on their phones. So AT'T you lost out because you are greedy. Too bad. Oh, you pre-pay is over priced just like your contracts.

Barack

{ 10/25/2012 }

If you don't want a data plan it's a very good deal. Their coverage area appears to be among the best. I left T-Mobile for ATT and so far I'm happier.

jason simon

{ 10/14/2012 }

i need help with my phone and i can not get noopne to help so im not happy with this pay as u go plan

Fran

{ 10/11/2012 }

I have a "go phone" and I can't text from my house. Not anywhere in my house. Not from my driveway. Not even down the block. I too have a new phone with warranty. I'm now shopping for a new provider.

catina owens

{ 10/09/2012 }

I thoroughly enjoy your 65 dollar unlimited plan plus 1g but would extremely enjoy 80 unlimited talk text and web I mean I know you guys are elite but you dont want boost mobile making all the money because I was seriously thinking about switching over for a 55 unlimited talk text and web but I do love att but you have to switch to unlimited everything I dont even mind paying more PLEASE HEAR ME OUT

to all

{ 10/07/2012 }

I don't know what peoples problems are. It's like they came out of a deep sleep from the 1800's and don't know how to operate a cell phone.I have no problems welcome to 2012 people.

Eva

{ 10/06/2012 }

You lose the rest of your money if you don't use it within the allotted time. It is not what you are told when you sign, up, but that's how they operate.

kim

{ 10/04/2012 }

att is a total rip off! I have a go phone and was using the $2 a day plan. Then I heard about the $25 dollar a month plan with unlimited messaging and 250 mins and decided to switch my plan. But what they fail to mention before changing plans is that the 250 mins doesnt include cell to cell. I was under the impression my cell to cell would still be free and not use any of my 250 mins. So now, just 1 week after purchasing my plan I have no mins! Screw att im changing to tmobile!!!

Carmen

{ 10/01/2012 }

AT&T totally deceives customers with the unlimited talk text & web .if you are a smartphone user you must purchase an expensive data plan so you have saved nothing . AT&T should not be allowed to mislead the public .

Jacek

{ 09/30/2012 }

The phone $20 is junk, I bought a go phone as a second phone to use while away on a business trip at the Wisconsin Dells a mjor tourist hub and the piece of junk did not get a reception. I tried contacting ATT to troubleshoot, forgett that idea no numbers run around websites junk stay away if you have other options

Joe

{ 09/25/2012 }

i am using an iPhone3GS that i purchased and i wanted to connect it with Go Phone.When i called CS they said that i can connect it to use with ether the $25 or the $50 plan so i asked if i can buy data and she said No , it wont work with any iPhones then i asked about Picture messaging and she said no it wont work.So you will only get talk and text. I asked this is an AT&T phone why cant i use the picture messaging or data ,and she said because you have to be on a contract. I said the phone belongs to me why would i sign a contract. she said thats how AT&T works with any iPhones.So i signed up with Airvoice wireless , they are a company that uses AT&T network and i dont have to unlock the phone. AT&T should figure things out because they will loose so many iPhone users. I guess they dont care.

SD

{ 09/25/2012 }

I bought the cheap flip GoPhone and it is just barely better than not having a cell phone at all. I have not been able to have a single conversation on it where the other person can hear or understand me. This is when it states that the signal is great. The call will start out OK for the first 30 sec. to 3 min. and then get all garbled for the person on the other end. It has a hard time sending text messages. Also, if you are out of range and a friend sends you a text message, you will never see it.

Cathie

{ 09/25/2012 }

I purchased minutes to use my Go Phone and when I finally tried to use them, their were no minutes ojn my phone.
Att services truly sucks. Robbing faithful customers is a disgrace.

Robert

{ 09/11/2012 }

I had a phone on AT&T prepaid service. I was using it for data only. I had money in my account and I had about 250 mb of unused data. In April, I was told that I could no longer purchase data or use the data that was on my account unless I upgraded to a $25/month voice plan in addition to $5 month for data. That made their service no longer cost effective. Because of their change, I lost all of the data that I had paid for and I lost all of the money in my account, since I was not going to throw good money after bad.

I do not plan to ever do business with AT&T again. We can all be grateful that their attempt to buyout T-Mobile failed. That would have been bad for everyone.

Markus

{ 09/11/2012 }

Sounds like those on $50 unlimited plan are happy, while the pay as you go folks are not. Is that the gist of it?

anthony nabejas

{ 09/10/2012 }

why they deduct my prepaid account while im calling from canada to philippines.but my phone already registered to 2 dollars plan a day.

Carly

{ 09/08/2012 }

With the auto-refill option, I think it's wrong that if you add money to your account before your next refill, when the time for the refill comes, you lose any money that was left on the account. I couldn't understand why I kept getting the message that my account balance was too low for them to refill my account automatically. Makes no sense to me. I only gave 2 stars because the reception in my area is pretty good, but this issue is too annoying to give any more than that.

Ted

{ 09/06/2012 }

Deduct 2 stars because the option for minus 1 is not given. AT&T has absolutely ZERO customer service. I will be switching to another company as soon as I can find a better one, and I'm sure that will not be difficult. I was a customer for years, but I've finally had enough.

Jill J.

{ 09/04/2012 }

Cannot recommend this phone because AT&T aren't responsible enough to do their jobs and answer their Customer Service phones-ever.And you will need customer service at least once a month because when a purchase is made-for example you use your debit card to buy more air time or internet time-AT&T will CONSISTENTLY
not let you use the minutes that you paid for. It becomes necessary to find a live human at customer service but there isn't one .It's just one brick wall after another.So you can't use your phone even after they took your money...
Typical AT&T conduct,I know,but really a shame because this is a very good phone at a very fair price.AT&T really had to work hard to drive customers away from this.

Just

{ 08/20/2012 }

I switched from At&t to Virgin mobile and the transfer of my old number took 45 minutes to change. Why do they hire people with no mental capacity to think for themselves and STOP FOLLOWING A SCRIPT!!!! It was a hassle and took three people to find the account number. I switched companies after loading 25 dollars into the phone and was not able to make calls or texts until i called customer service who in turn "changed plans" in order to commodate the lesser amount of money loaded on the phone! Tottally inconveinent and idiotic. STOP SENDING JOBS OVERSEAS!!!!!